在我退房时没有口头通知我的情况下重复收取住房费用（住一晚收了两晚费用），且至今未退还给我，也没有任何解释

酒店范围较大，有两个大泳池，服务员很有礼貌，每样都很好，唯一缺点系淋浴旁边的玻璃漏水，每次沐浴后都一滩水在地上，希望能改善。

Todos muy amables

Buen spa, habitación siempre limpia y el gimnasio cómodo

It was really good ; although i think for the price , it should include algo lunch , because another 5 stars hotels include that and are as good as Aranwa or better

Beautiful resort! Nice rooms, pool, etc

Todo estuvo 10 de 10. La animación de las chicas para los juegos estuvo excelente y Raquel se portó súper lindo con nuestra niña. Sin duda seguiremos regresando como siempre.

We had a nice ocean/pool side view. Property was excellent. Only downside to our stay was they had a power outage an the air conditioner was not working in the room. But overall an excellent place with many things to keep busy.

Grosszügig. Viel Platz. Grosse Pools. Tennisplatz ohne Gebühr. Gutes japanisches Restaurant. Grosser Balkon mit Sofa und schöner Aussicht. Tägliches Ereignis z.B. Pisco Erklärung. Wie wird Ceviche gemacht 3 Versionen et. Cetera. Das Hotel verdient 4,5 Sterne. Das Preis-Leistungsverhältnis stimmt.

Meh. Nothing special at that price point. Certainly not a 5-star hotel.

Great hotel

The staff was very nice, the rooms were clean(stayed in 3), the amenities were very good. The restaurant would be the only place i would say needs some attention, the food was not what i expexted and the juices in the breakfast buffet were watered down and not good.

This hotel was good for a good night sleep. You’re paying to sleep comfortably. Comfortable bed and very good cold a/c I would say noise at times, early in the morning and late at night as well. Could get annoying at times. The room we had which was a “Deluxe king with sea view” had an extra door by the side of bed that leads to the room next door. Most of noise came from that door. Amenities were ok, having 2 pools is always good. Food was ok The ladies at front desk had a rude attitude, with emotionless answers and not costumers friendly at all.

It could be cleaner, and the bathrooms smelled funny.

Habitación nueva perfecta

Excelente recibimiento en recepción, el personal muy educado.

Great room layout, wonderful staff, and good amenities.

Clean rooms, front desk staff nice, only complaint when was giving the welcome drink the bartender didn’t want to make it he send me to another bar and then the other bartender send me back but then they did it and after that I didn’t have any issues

As instalações são muito boas. Quarto muito amplo e confortável. A vista da varanda do quarto é linda. As piscinas são muito boas. Fácil encontrar espreguiçadeiras no seu entorno.

Outstanding services and clean hotel