在我退房时没有口头通知我的情况下重复收取住房费用（住一晚收了两晚费用），且至今未退还给我，也没有任何解释

酒店范围较大，有两个大泳池，服务员很有礼貌，每样都很好，唯一缺点系淋浴旁边的玻璃漏水，每次沐浴后都一滩水在地上，希望能改善。

As instalações são muito boas. Quarto muito amplo e confortável. A vista da varanda do quarto é linda. As piscinas são muito boas. Fácil encontrar espreguiçadeiras no seu entorno.

Outstanding services and clean hotel

Room and pool are absolutely perfect, clean. What should improve are the restaurants and quality of the food for a resort like this

Na minha estadia problema com ar condicionado no quarto, fiquei aguardando solução do hotel e o mesmo não aconteceu. Quarto quente durante a noite pois se abrisse a janela pernilongos entravam no quarto. Muito decepcionado com a estadia se for isso que o. Hotel tem a oferecer.

Hotel staffs should be more trained as 5 star hotel.

Breakfast was good but when they know that 85% of people eat the last hour they should have more staff and stuff prepared so the could replace the empty plates quickly! This hotel has nothing to do with 5 stars hotel !!!! 5 star hotel they ask the guest what they want to drink as hot beverage at the breakfast and they also offer to make like omelet or egg but they don’t ask and they don’t offer and people has to stand in the coffee machine cue for 20 mints to get a cup of coffee!!!! Which I find it ridiculous for 5 star hotel resort ! A 5 star hotel has staff around the swimming pool so if anyone wants to order a drink or food they can but here !!!!! You don’t see a single person and in case far away you see someone and ask them please can you bring me something they simply say oh yes I will call my colleague to come and get your order and then no one comes ever ! So you must simply go to the restaurant order + pay + bring with you to where you are !!!! This is not how 5 star hotels should be ! When you order something to the room they charge 15 soles on top for bringing something. At the reception they check you in soooo much hurry that you almost don’t understand what they say and how things works ! The pool has soooo much birds that come and go and the birds take bath in swimming pool and their feather is full in the water again no one is cleaning no one is around to do something that birds go away ! So water was discussing in my opinion .

Luxury Hotel

We liked everything , from beginning to end . The food and the service were outstanding!

Just a excellent hotel staff very friendly

Decent breakfast, nice spa & great rooms

perfeccion

We liked the property, well-appointed rooms. We were disappointed in the quality of restaurants, for instance Brisas Nikkei served a dish with beef and langostinos with the sauce being very salty and excessive, almost a soup. Unhealthy amount of salt. Veranda listed in the dessert menu several options, most of them unavailable

The only two things I did not like were: The Temperature Control devise in my room did not work. Second observation: at night , we could hear the conversations of the people occupying the room next door.Poor sound isolation.

Muy buena comida a la carta, aceptable desayuno, pésimo estado de la playa frente al hotel, triste esa falta de tacto, con el ambiente y el ecosistema, basuras a montones e inutilizable…

There are too many rules in the hotels, so I have to pay an additional 50 dollars at check-out :(

Great stay, 10/10. Will for sure return.

Beautiful location

We enjoy our stay, our room was clean and neat, have a extra bed, the food was good at the restaurant, that have a lot of activities for kids and adults to do, we will back in the future