Staff needs to learn how to smile n be helpful.

Clean room, breakfast staff was very polite and helpful.

Great check in, friendly staff and beautiful room. A good hotel to work from with lots of break out areas in the lobby and restaurant. Great menu and very helpful staff

Friendly staff, not too busy. We enjoyed our one night stay as a family with two teenagers.

Lækkert værelse med nem gåafstand til Brentford fc. Kræver lidt offentlig transport til spisesteder, men det var meget nemt.

The parking is difficult to find but OK Staff were very friendly Room was clean and good Corridors were not clean is some zones

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Very helpful friendly staff

Clean room, staff were polite and welcoming, breakfast was the bestselling meal, very nice , I just love everything about this stay

Amy at reception was excellent, did not use other facilities this time

The hotel services was top notch, organized, calm and pleasant. The breakfast is super amazing, varieties and the staff were super helpful. They get you anything you request within their reach with smiles. I will definitely recommend, I will be back here

Decor could do with a bit TLC, staff generally good but sparse in the bar area, customers waiting as no one present.

Chose this hotel due to being directly off the M4 for easy access, and easy access to TfL services with bus stops outside the hotel linking to Hammersmith for easy transfer to tube services. On site car park is reasonably priced for London, although we were able to park for free with a Blue Badge. Also received a complimentary room upgrade on arrival. Amenities were excellent, clean and well looked after. One of the few hotels we’ve stayed in where all in-room tech worked with no issues. Staff were so warm and welcoming throughout our stay, and quick to help where they could. Could not have asked for a better experience and would happily stay here again!

Fantastic hotel in leafy London. Close to Gunnersbury station and very hand do anyone driving to London from the west.

Secure parking, great reception staff Rooms were nice and clean WiFi connection was great

This is for hotel management. I paid over £200 to stay one night and I was in a room which had a bathroom flooding that I had to use towels to mop up at 4am and got little to no sleep. All I got the next day was ‘sorry about that’. Not even the slightest hint of, we will deduct a small fee from your stay as you had this experience. Just, sorry about that.

It's ok, but bath didn't have hot water, and the pool had kids lessons that we weren't told about. Pool changing rooms weren't great.

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Very nice hotel, clean, good rooms. Pool and sauna new and pleasant. Breakfast accommodating if expensive. Staff at reception could be a little more welcoming

Overall overrated reception not so helpful everything extra charges personally didn’t enjoy it