nice environment. nice staff. clean. near to city centre

I have paid the charge online through Expedia but a staff requested me to pay 65 pounds by debit card. He didn't check the details even I told him the reference number from Expedia. Next morning, I was told would pay back to my card but I still not received the payment back in my account. That is a very bad experience for me.

很好，下次再来住

Overall I am satisfied with the hotel. Though the size of the room was quite small, everything else was pretty good, the breakfast in particular.

Every interaction I had with staff was very good. Nice pub and restaurant inside hotel. Easy walking distance to the major sites

Excellent accommodations! Parking a little complicated - specific directions to back lot would be helpful - but staff very helpful once you get there.

It was an extremely varied breakfast with lots of choices. Staff excellent and very friendly, they couldn't do enough for you. We loved the welcome cup of tea/coffee. It was handy for train station, shops and York museum

Outstanding staff, room was clean and very comfortable twin beds. The breakfast was 3 course meal and dinner 4 course meals.Highly recommend

Wonderful place! Great breakfast, dinner available, historic building renovated. Restaurants, train station, and the old city are within walking distance. Our room was wonderful- spacious and light.

Hotel was clean. Staff were freindly. Amazing breakfast. 10 minutes walk to station and city centre .

Lovely stay, breakfast was good, parking a little tight but we got a spot. Need to walk to everything but did us for what we required

Lugar incrivel, com um ambiente fantástico. Instalações excelentes e o staff muito atencioso!

Veldig skuffet over at de ikke hadde parkering selv om det står på nettsiden. Utrolig nedlatende og frekk betjening som tok oss imot. Mye trapper og litt trangt. Armatur i dusjen var så avansert at det tok litt tid å finne ut av. Veldig bra frokost. Fin lokasjon.

all good .

Stayed for two nights and the staff are welcoming, the room was clean and quiet and walkable into the heart of York and the railway station. There is a bar with entertainment which did not disturb me during my stay. Enjoyed and would consider again on another trip.

Absolutely first class hotel - clean, friendly, bed very very comfortable, breakfast very nice and staff excellent - cant fault the place!! Will 100% be back!!

Excellent staff and service

This rates as the hotel with the most friendly, helpful, welcoming staff we have ever encountered. Nice location, excellent value for money.

Wonderful staff and delicious breakfast! Will definitely stay here again if I’m in York.

The staff were excellent and couldn't do enough to help. Cleanliness of rooms great