Staff was friendly and helpful. Clean, tidy and spacious room. Nice breakfast with a variety of choice. A pleasant stay

overall this is really great, the staff are all friendly and helpful. The location is really close to krakow train station, 10 -15 minutes walk with luggage. There is only one shorting coming, lightning, not bright enough.

Staff is very helpful and friendly. Their service is good to me. The cost performance is much higher than hotels with brand names. Definitely I will stay again.

服務很好，距離車站很近，早餐也不錯，只是變化不大……因為住宿四晚吃膩了，哈哈！

Description exactly the same as web. Exceptional comfortable stay. Room is spacious, clean, well installed and cozy decorated. Quiet but safe environment, having nice rest with good mattress. Just 5-10 minutes walk to main train/ bus station, walkable distance to old town. Staff are friendly and helpful.

Lovely room! Good view from the room. Very nice breakfast. The staff helped us to deliver the luggages to 2nd floors as there is no lift.

The room was generally clean, as many others have mentioned. However, several flies—likely due to the season—were found dead by the window, and the shower area had dark stains along the wall joint, so I can't say it was excellent. The worst part was the customer service. The front desk was hard to find—located in a room to the right of the entrance, with no signage and the door closed. At the very least, there should be a "Reception" sign and the door should be left open. Upon arrival, there was no greeting. The staff member sat in the dark staring at a screen. No "welcome" or hospitality—it didn’t feel like a hotel at all. It seemed they manage multiple properties online, and there was no in-person service. Towels and trash collection were only done after we asked repeatedly. Though the initial chat reply was fast, nothing was done. At the front desk, the staff denied knowing about it and claimed there was no handover. We also ran out of toilet paper. Shockingly, our first request was refused. Only after explaining the number of guests and nights did they agree to provide more—but we had to go pick it up ourselves. The sofa bed was also poor: thin mattress, loud creaking, and not suitable for sleeping. A better-quality bed is needed. Other facilities and amenities were okay. In summary, while the room was clean, the service was unacceptable. This felt more like an unmanaged Airbnb, not a hotel, and should not be listed as such.

Very comfortable room and location convenient to the train

Ótima localização

I had an absolutely magnificent time. My stay was relaxed and comfortable. It’s very convenient when everything is very close and walkable distances. The room was soooo clean; the property was well maintained. The staff was prompt, friendly and super informative. I had a few issues entering the building when i arrived but staff was helpful. They answered my questions promptly and reassured me. There isn’t an elevator but it did not bother me at all. It’s all part of the experience. The shower had the most amazing water pressure so after a long day of walking and exploring, it was great. Thank you to the staff for their incredible service. I will come back!

Location and conditions of the place

Lovely 3 night stay. Walking distance to the main square but far enough out to be quiet. Clean and spacious and loved the high ceilings. TV was poor, no English speaking channels or music for background noise.

Lovely apartment in a great location next to the station. 25 minute walk to the Old Town which we didn’t mind. Would definitely recommend and will stay there again if we visit Krakow again.

Very clean apartment

We thoroughly enjoyed our stay at the Topolowa Residence. The room was spacious and a nice place to spend our time when not exploring the city. Everything was clean as described and the location is perfect to walk into the centre of the Old Town.

Good accommodation, comfortable and clean. Slightly out of the main tourist area but only about a 15-20 minute walk away. Staff were very helpful and friendly. The only thing I didn’t realise on booking was that this accommodation is not serviced during your stay. Although extra pillows and towels were found in the wardrobe. Overall extremely good value for money

Wow, what a great place. I don't imagine all apartments are the exact same but I stayed in 311 and it was absolutely lovely. The space was huge, ample storage room, a whole kitchen attached which I wasn't expecting and a perfect location for the train station and close enough to get to the Old Town Square in 20 minutes walk or less. I walked around town the entire time and never used public transport so this was accessible for those on foot. A really quiet area and great for the price. I would definitely stay here again and recommend it to friends visiting Krakow.

Beautiful and great location

Limpieza

Impressive and large property. Well equipped and clean throughout. Staff were lovely.