I did not get information from the hotel regarding parking until I went to check in. I do not like having to use my card to get in and out of the parking lot. Poor instruction for getting out, causing long line of cars due to drivers trying to figure out how they can get out.

I’m disappointed with my recent stay at the Courtyard Downtown Wilmington NC especially after initially having such a great impression on my stayed at Courtyard in Tampas on May 31, 2025. I reserved two rooms through a third-party site (Expedia) for a party of eight—two adults and two children per room. The rooms themselves were fine, but the experience was overshadowed by the hotel's handling of breakfast, which was supposed to be included in our reservation. Despite my reservation clearly stating that breakfast was included for all guests, I was told at the hotel that they could only provide two breakfast coupons per room—as if they were doing me a favor. I explained that we had paid for breakfast for eight guests, not just four. I contacted Expedia, who spoke directly with the hotel and confirmed that breakfast was indeed included for everyone in our party. Still, the hotel refused to honor this. If your hotel chooses to partner with Expedia or any third-party booking platform, then you should honor the terms guests book under. Otherwise, don’t allow your rooms to be listed. It’s unfair to penalize customers for booking through a platform you work with. I expect honesty and transparency when booking a hotel. Unfortunately, that was not the case here. I will not be returning, and I cannot recommend this hotel to anyone who values fair treatment and clear communication

Close to the downtown vibrancy … but quite comfortable and convenient set up.

the property is within walking distance from the riverwalk, restaurants, bars, etc. great location!

Very nice hotel, great staff, room and bathroom were spacious, and great central location! Will choose it again!

The room was good, location is perfect. But. Pool is yoo small and they didn't replace fresh towels often so it was usually non towels. Gym is very very basic. No water in the room for all 3 nights at all. No room cleaning, they didn't clean, didn't take our trash for 3 nights/4 days... overall they say was good, but prise is too much for that service

Nice facility, and friendly staff. Parking is not free, but that is to be expected in a downtown area. The "breakfast buffet" is not a buffet but it is well worth the price. Very fairly priced overall.

Location great. Clean hotel lobby rooms and pool area.

like it being uptown// do not like the price of parking area.

One of the cleanest places ive stayed in awhile

It was a relaxing stay

Hospitality!

No hot water. First room assigned was under renovations. At 6pm on Easter Sunday evening there was “construction drilling” in s room(s) adjacent to ours.

Overall the property is nice. The room had a couple of cosmetic flaws but was clean. Helpful staff.

Clean hotel in great location,

Great place to stay

Second time staying. Came back as hotel is in a great location very good hotel overall. Staff friendly and helpful! Will see you again! You can prove to me you read this by sending me a big discount coupon 😎

Be aware. An unannounced $26/day parking fee will be charged to your account. Parking service is so-so. We had one who was excellent, others were disappointing. The concierge manager was defensive & unpleasant.

Excellent service; the hotel is conveniently located downtown; Outstanding features; - the valet parking attendants - fromt desk check in - the breakfast team!

Convenient location for exploring the historical district on foot. Of the other hotels close by, the Courtyard offered the most attractive price.