Xiomiberth
4.0
/10
评论于 13几周前
Expedia Group verified review
The place in of itself was really nice and peaceful with a beautiful lake but due to the bad weather we couldn’t really enjoy it. The service from the staff, specifically the male staff member who manned the desk was rude and sucked. Don't get me wrong if you had a question he would answer it but he was short and argumentative for no reason. He seemed more interested in watching whatever was on his computer than assisting a guest with a simple question. Our room smelled like smoke and he believe us and didn’t want to give us another room claiming there weren’t any with AC, but when my wife threatening to leave, and have her money back, he magically found one room, but the AC wasn’t working properly either, the new room smelled bad too, like sewer. We didn’t want to argue more because it was late and it was pointless , so we just took the room for the night. When asking about the price for lunch and dinner he got annoyed and rudely said “what is it you wanna know!?” He probably shouldn’t work in customer service. He tried to be nice, but it just came off very disingenuous.
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