I am not sure it is my bad luck or what, my check in date is the football match day, the roads are block, my car cann drive to near by area, the car park is closed, the hotel is in a mess with lots of football fans and bear. i have to stop the car far away to walk to the cashier, and ask for check in. And it is crazy noisy and messy as 99.99% are football fans there just after a match. The fans are NOT friendy seeing i am not wear the home football tee like them. I asked the staff when do the car park reopen and he said NO idea, and have to wait all fans gone. At last i have give up this hotel and get another one near by to stay a night

Served my purpose well

i was cold the whole night.

The pictures posted on your site are completly misleading. Absolutely awful. Completly run down both inside and outside! Trading standards will be made aware of this. It must of been a number of years since any care was put into the place. It took 10 minutes for the hot water to warm up in which time both sides of the shower leaked and the doors didn’t close. Pathetic attempt of a desk and ‘wardrobe’ with cracked wood and nails on show. And to be told that the road would be closed from 8 and breakfast had to be early because the football lot would be in by 9 is a joke. Safe to say breakfast was left as we couldn’t get away quick enough. Only reason we stayed was cause we live over 3 hours away. A mixture of the tv programme shameless/shaun of the dead and Jeremy Kyle is how I would sum this experience up. I will be looking for a refund and will 100% book another stay through this site.

Bed was comfy and clean. Not as pictures they must have been taken a long time ago. But for what we paid was okay with room.

Friendly team and appreciated the stay. Thank you and I will stay at this hotel again.

The staff was really rude and the room condition was horrible they didn’t even have dryer for hair

The hotel was full of people who I am unsure have a room booking. Lots of unpleasant noise from the rooms. The room itself was smelly and dirty. The reception staff were pleasant enough,We could not stay there so we moved to another hotel. Cheap and unpleasant would not go back there.

The moment I walked into the entrance, my expression was This is a homeless shelter or some kind of asylum. The hotel room was booked for my son and me. On our approach to the entrance of the so-called hotel, we were met with three individuals who were just in the entrance smoking what we could perceive as "Weed", while spitting just outside the entrance. From that moment, we did not feel safe staying at the hotel. On entry, in what looks like a bar/reception, we meet a lady who at first was unable to find our reservation. During this time, my son went back to the car as he did not feel safe being at the premises. I then asked the lady to cancel the reservation when she finally found it. However, she refused even though it stated on their booking reservation email that cancellation could be done until 11:30 pm. We were at the hotel at 11 pm. The room was dirty, hairs all over the bed, carpet was filthy. There is nothing Royal about this so-called hotel. We then left the hotel and made another reservation at the Park Regis Hotel Birmingham. I will be contacting Trading Standards if I am not issued a refund.

Emplacement proche du centre avec arrêt de bus hyper proche. Chambre impeccable et personnel très sympathique.

Absolutely filthy. One very small lamp so very dark bathroom wall light not working the 2 bedlights not working. Cobwebs everywhere the radiator full of filth. 2 pictures has something spashed all over them and one has brocken glass. One bedside cabinet which was filthy with paint coming off. Bathroom shower doors not cleaned full of hand marks. All around base of shower and around the toilet hasn't been cleaned for gosh knows how long. The vent in ceiling looked like a mouse has made a bed up there. No drinking glasses and tea bags out of a multipack so bags exposed to dirt. The only good thing was bar lady very nice and drinks cheap cant comment on breakfast as felt it would not be very hygienic due to the state and dirt of room.

That staff were very friendly room was clean and tidy would definitely stay there again

Rooms are always spotless. Staff are really friendly each time i go and the breakfast is out of this world

Check in was easy. The room and shower clean and functional if a little past it's prime.

Hotel not like pictures. Room disgusting. In & out of the hotel in 10 minutes as it was gross. No way was I stopping there. Tried multiple times to contact the manager/owner for a refund but they never seem to be available.

my room was clean and warm, the staff were lovely and friendly. couldn’t ask for more for a night stay while travelling through.

Bed bugs !….Bed bugs

Friendly staff. Room was clean. Hot shower. Inexpensive drinks. Cooked English breakfast was excellent.

I found my experience at this hotel to be somewhat of a shock. To start the pictures provided by Hotel.com are false advertisment and dont effectively reflect the condition of this hotel. My door had scratches around the key card lock and evidence to suggest attempted break ins. Supporting this the door didnt lock unless with a very stern pull on the door. The carpets have stains all over and ripped up under the bed, the shower was dirty (had to clean myself), bathroom tiles were loose, furniture was dirty/stained, curtains were old/stained, lighting is dim as the only light available it by a bedside light and desk lamp. Overall one of the worst rooms I have stayed in. Lastly I understood this was situated over a pub but didnt expect to have to fight through drunk crowds to access my room in the evening. As well as this breakfast is offered but not served and no oppurtunity was provided and the seating and furniture is that of a well used and dated pub not somewhere that accomdates a breakfast service.

This was a truly unacceptable stay. Security was nonexistent, as the main room door, bathroom door, and window all failed to shut or lock properly. Furthermore, the parking lot was hazardous, covered in smashed glass. The level of filth throughout the property was shocking. The carpets were uncleaned, and the wardrobe had disgusting, dried streaks that looked like uncleaned sick. The shower head was completely black with grime, and what appeared to be black mold marks were visible on the curtains and all public banisters. Functionality was equally poor. The TV and WiFi didn't work, and the room was lit by only a single light source on the ceiling. Overall, the entire property was profoundly unclean and had an unpleasant smell. This establishment is in severe need of deep cleaning, maintenance, and basic safety inspections. I cannot recommend it.