I booked my reservation weeks in advance, they charged my credit card, I get to the hotel on July 4th only to find the front desk guy claimed he didn't have my reservation, even though I showed him the reservation number and the charge to my credit card.  They simply gave my room away to someone else and my family of 5 had to sleep in our car.  Every other hotel in the area was booked due to the holiday.  Terrible customer service!