尽管上次他们曾向我收取每间连通房100令吉的费用，但这次他们没有收费，并且满足了我预订两间连通房（共四间房）的要求，因为我们带着孩子和老人出行。如果他们能保持这次的服务态度，下次还会再来。

不错，铃铛，没有乐于助人的男孩，也没有友好的

我在槟城皇家朱兰酒店住了5天4晚。酒店员工热情友好，总是面带微笑地迎接客人。早餐种类丰富，味道鲜美，客房服务也很棒。 不过，早餐餐厅有个小瑕疵。炸油条摊位的油烟味很重。早餐后，我发现衣服和头发上都残留着油烟味，这有点令人不舒服——尤其是我早餐前刚洗过澡。即使坐在离摊位较远的地方，也很难避免这个问题。我建议酒店考虑将炸油条摊位移到厨房区域。 总的来说，这是一次愉快的住宿体验。我会给它打4/5分，以后有机会还会再来。

假期非常宁静祥和，令人神清气爽。

宁静祥和的氛围，是家庭度假的理想之选

槟城皇家朱兰酒店愉快的住宿体验

干净整洁。员工友好热情。 步行即可到达旅游景点。 早餐也很棒！

这家酒店虽然老旧，但依然魅力十足。我们订的房间很小（不确定是不是豪华房），但仍然足够舒适。卫生间宽敞干净。床很大，但枕头闻起来很难闻（有股难闻的体味）。早餐种类丰富，而且步行到槟城景点也很方便👍🏼

各方面都很棒，尤其是友好的员工和美味的早餐，一定会再来的！

房间非常干净。工作人员很棒，早餐也不错。

Hotel ini jauh dari hospital, sekitar 5 km. Cari makanan ada tapi tidak begitu banyak seperti di tengah kota. Tapi kalau mau cari ketenangan di sini tempat yang cocok. Lokasi dekat dengan dermaga kapal pesiar. Kamar cukup luas. Breakfast banyak pilihan. Ada tempat gym. Kolam renang bagus dengan air asin sehingga badan relaks. Pelayanan sangat ramah.

Great stay.. The hotel smells soo good and makes me feel calm 😚. Breakfast was awesome. There are a variety of choices of roti canai that were made when requested. Gonna repeat this hotel 😍

It was a wonderful stay at the hotel. When we arrived, it was still a little early and the room was not ready. So, the hotel did a pre-check in for us and invited us to use the hotel facilities whilst waiting for the room. We spent some time at the pool which we enjoyed, after which we were able to get the keys and entered our room. Our room was on the 5th floor and we had a partial view of the sea. There was a cruise ship docked at the port and that was quite an interesting view out of the window. Breakfast was fantastic. There were plenty of choices and mostly really good.

Our sheets (under the blanket) were stained in multiple areas on arrival. We called housekeeping and they were promptly changed.

Suasana Hotel Mewah Heritage dengan Staff yang Ramah.

Well managed hotel consistent with the Royale Chulan brand. More comfortable seating in deluxe rooms would be appreciated. Most rooms have chaise longue seating. Small sofas are a lot more comfortable and should be considered with current renovations. Breakfast very good- variety and quality and house keeping was outstanding. I will continue to choose Royale Chulan accommodation in Malaysia.

Kakitangan hotel mesra & membantu. Makanan sedap & pelbagai. Waktu saya parkir di tingkat 3, staf kata lif turun rosak. 1-2 kali saya parkir di hadapan hotel saja.

Lokasi amat strategis, ke pusat kuliner dan pusat kota dekat, kamar nyaman dan luas, fasilitas baik sekali, puas menginap di sini.

The hotel is nice, just that there's some lights that are not functioning. There's a lot more lights inside the room, so it's not so big of an issue. The right side of the bed doesn't have a plug point, another small detail as well, not a big deal. For the value that I'm paying for, I think it's worth it.

Room Access card not working, faulty phone, TV remote and safe box not working. Tampered bathroom necessities. Request to clean my room not done during my entire stay.