Cleanliness needs to be improved

Roof top bar was lovely but we booked because it had a pool and this was closed Booked twin room- adult son and daughter given a double- had to argue for 30 minutes to get this changed 30 minutes later 2 male guests walked into their room- double booking. Staff apologetic but made them feel unsafe Only1 room key- told someone would let us in if needed- phoned reception 3 times- no one came

Rooftop pool and bar nice, but 2 star all the way.

Pool and bar on 12th floor is nice. No towels of any kind in room. No shampoo or conditioner. Called front desk. Told to call housekeeping. Called. Was brought one towel. Several calls later had all but a bath mat. Next day: You guessed it. No towels again. Dirt in elevator. Everything run down, dilapidated. Two machines I tried to use in gym didn't work. Treadmill dangerous. 2 star hotel. Good ratings I've seen are lies.

I ask for 2 twin bed when booked for 4 person.but they give us one bed.. :(

Great breakfadt and great stay

So this was overall a good value for what I paid. I was really annoyed at the gym. I select hotels precisely for the gym. The room that passed as a gym was a small room stuffed with aging equpment with a dude whose job it was to sit in said room. I tried to use the "elliptical trainer"...but gave up. Th room felt like a sweaty jock strap. The room was basic. The furniture was dodgy. The food was uninspring but the masala chai was amazing. The roof top bar would have been awesome if I were 25 years younger. Highlight: they had the Oban for Rs. 500 which is a serious bargain. It may have been less. (I should have took a swim on the rooftop pool when the gym failed to inspire.)

I am not sure why the reviews are so good. Hotel people are very very friendly and try to serve us great. But the hotel facilities and location is not so much appreciated..

Staff is and copretiv. Break fast Good and higenic .room is nice .room service is also good

It was nice. Cooperative staff. Good morning breakfast.

Really good value for money! Would def stay here again.

I will certainly recommend this hotel to my friends. Staffs are very helpful & polite. Whenever we informed about any problems they were trying to make that right ASAP . I am overall satisfied with this hotel but only one thing I found disappointing to me that although the hotel in Kolkata but not many Bengali dishes on the menu .

We stayed here for three nights. Room is very nice. we are disappointed because swimming pool is under maintenance. At the time of booking they did not mention about maintenance of the pool. Food quality is not very good. Breakfast is ordinary.

I booked this hotel for a room with 2 beds so 4 people can sleep. Based on what they shown on hotels.com site they had rooms which can sleep 4 people. But the room (#605) which was given to me had 2 single beds in that, and me, my wife and our 2 sons (12 and 6) could not fit on those. I contacted the front desk and they said these are thr rooms for 4 people. I would have never booked this hotel if they specified that 4 people can not sleep in single beds.Please avoid this hotel if you are a family/group.

Not very good

Over all hotel was good, but front desk staff needs more training on CUSTOMER SERVICE! we were not greeted properly, front desk staff seems to be upset and wouldn't smile, it took me about 1/2 hr to check inn due to his lack of training and knowledge. Gave me wrong room so i had switch room.

The room service was prompt and good although when we ate in the restaurant the food was some time in arriving and wasn't as good as the room service food. Our overall experience was good and we would stay again.

How come it's 4 star? Dirty, room was smelly, Mosquitos, poor breakfast, dust were everywhere.

Well, iIhave to say that the hotel staff are unbelievably sweet and helpful. Every day the room was cleaned on time and spotless. Room service was also very good. The front desk answered all my questions and let me use the phone. The last night, i got terribly sick and had to be taken the hospital. the staff was so helpful. they took me to the emergency room straight away. They waited with me there and helped talk to the doctors about my situation. After I was released ( I had to catch the plane- WHICH THEY EVEN CHANGED MY FLIGHT FOR ME :) ) they brought me back to the hotel and let me sleep and have a late check out. They had one of their staff members stay with me to see if I am okay. On top of this, they even drove me the airport and even checked me at the airport. Talk about good old Indian hospitality. I was taken care like a family member. I am still emotional when I think about all the care, love and consideration they gave me! I really recommend this hotel. Its clean, nice looking and the staff are amazing! Thanks again to all the staff!!!!! Namaste, Natasha

Location wise is very good but service is not so good