The hotel was accommodating at check-in, adding a room for an additional member of our family. Our space was clean and wonderfully located in Barcelona. However, the original room we booked was not ready. We were told we would be called when it was prepared and never received a phone call. Given that check-in was at three and we were told at 10 of three that it was not ready we waited for a call which never came. We stayed out and about in Barcelona without showering from long travel. Disappointing.