The location is far from the overgound/underground. The room is stuffy. The shower head is weak. The room is dark. I felt like this hotel is 3 stars rather than 5.

Staff was helpful but the hotel was really dated and remote. Nothing can be found in area nearby. Be careful of your safety at night. Hotel was old and poorly maintained. Air condition does not really work and the room was like a steam room in the afternoon even in sept.

酒店就在泰晤士河边，晚上可以在河边小酌。景色很好。 唯一的不便利，就是酒店坚持用信用卡进行PRE-AUTHORITY预授权。我没有任何消费，但在退房后一星期了，酒店还没有主动取消预授权。希望将这方面的服务提升。

All great

Great breakfast. Room service and especially hot tub in the suite.

Room was clean and a good size. Didnt feel as luxurious as I'd expect for 5star. Breakfast selection was quite limited but theu do male eggs to order.

Clean room, nice tea/ coffee making facilities , appreciated the slippers and robe , very spacious bathroom , friendly staff , Didn’t get chance to use the spa/ pool

What a wonderful stay!

I would recommend this place to everyone looking for high quality treatment from high quality people Excellent hotel with a beautiful view

I had a smooth check in and stay but was advised upon arrival (20:20) that the spa was shut. This was disappointing but my fault as I didn't check prior. Room was big and bathroom spacious.

Værelset var okay, kunne have været bedre kvalitet til prisen. Personale var ok men ikke aktivt imødekommende

Staff are really kind and helpful, and the room is lovely

I had a great experience at this hotel, I would definitely recommend this hotel, and I would definitely stay here again. :)

staff were very helpful and friendly. location was perfect for what we needed. bed was comfy and bathroom clean

The room was excellent, and I always rebook whenever I am travelling to London, it was a great stay.

Værelset var stort og pænt og rent

Pleasant stay, staff and service.

I liked staying in th

Great experience, room was large and accommodating and staff were very friendly and professional.

Not up to five star standard.. Have cruised many times the standard is much better. Put out breakfast menu ,for in room service on door at 11.00 pm this was not delivered , did'nt realise the menu was still on the door handle at 10.00am next day which was too late