Perfect location as it is closed to train station, only 5 mins walk. Clean and tidy room with air-conditioned which is not common in Switzerland.

Near train station, and provide one day traffic ticket.

櫃檯人員超親切，拿了地圖跟名片細細推薦Lugano哪裡好玩，還熱情地送我們巧克力吃！唯一一個小缺點就是隔音似乎不太好，因為晚上睡覺的時候有聽到排水管的聲音，應該是隔壁房傳來的。

Reception的那位男職員非常幫忙，阿女病了，怕半夜需要協助，私人給了我聯絡電話。

Sauberes Zimmer, sehr gutes Frühstück und direkt beim Bahnhof. Die Ticino Card wird nach online checkin per whatsapp zugestellt was enorm hilfreich war. Checkin ohne Personal

Hotel room was very modern and very nice

The hotel is in an excellent location, is nicely 'different and quirky' and is comfortable and clean.

Clean and comfortable room Water service was helpful. Staff were showing high quality hospitality

The hotel was fine and very modern . There was no one at the front desk to answer questions I have a major complaint. During our stay, there was a breakfast buffet arranged in the lobby. There was no price on it. And there was no one at the desk for us to confirm whether breakfast was included or not. I assumed that this was for the guest and and I took the breakfast. My husband who was staying with me also got coffee for one or two days. Again, no one told us that breakfast was not included in our service and they did not tell us the actual price of the breakfast. Afterwards, I have been charged $199 for taking breakfast at the hotel for four days. This is unacceptable if I had known that the breakfast was expensive I would not have had anything. They were cheaper pay places to get coffee and a croissant outside the hotel.

Sehr zentral, sehr nette Eigentümer und Personal, stylische Zimmer, gute Betten, alles tipp topp !

Great hotel itself. Easily accessible to train station also bus transportation.

Excellent. Will definitely return.

Reasons to stay here: Close to train station & funicular that lowers you to old town & lake. Clean property & rooms Friendly, attentive staff Unique aesthetic & decor Adequate breakfast selection Quiet hotel

The shower was a bit confusing, but once I got it working, it was amazing!! Haha best shower I’ve had.

Very nice place and very easy to access!! Easy to access the train which was very nice

Praktische Lage, stilvolle Zimmer und super Service. Wir hatten ein Problem mit der Heizung im Zimmer, was sofort gelöst wurde. Das Hotel ist währschaft und kreativ saniert. Kommen wieder.

The place is conveniently located near the train station as well as the funicular to go to the lake promenade. They are between 5 to 10 minutes walk from the hotel respectively. Daniel was very prompt in responding with whatever we need figured out in the room besides being nice and helpful. Thank you, Daniel; you made our stay wonderful!

It is an amazing place

The hotel is conpletely renovated, very modern interieur. The short walk from the trainstation (5 min) was very conveniant for us arriving with the train with lugguage. The city centre was easy to reach taking the funicular from the train station. The hosts were very pleasant and helpful. The free water (also sparling) was absolutely great. Great customer service, we would always go there again when going to Lugano!

It was great.