非常漂亮的、有特色的房子，离城堡也很近。我入住的时候遇到一点困难（因为我自己没有查看邮箱，我的问题），来了一个很帅的男生员工来帮我办理入住，感谢！

有特点的酒店，推荐

Great location, clean, and comfortable bed.

The room was not ready for the early check in that I asked for. After 38 hours with no sleep, exhausted on arrival. No water pressure for bath when I got back to the hotel with frostbitten feet the first night. Appreciated it being fixed for the second night. Unable to get into my room on the second day there. Needed new code. Appreciated kindness of staff in getting me into my room.

am delighted with this hotel! The staff is very polite and always helps very quickly if something is not clear. The hotel is very beautiful inside, like a museum, and I really liked it. Everything is clean and cozy.

Our sink was clogged, coffee not refilled, covers just pulled up on bed not properly made. And we left tip daily. Room it’s self was beautiful, location was perfect.

Nice room. Front steps are a bit of a hazard

Easy check-in. Very clean, beautiful and comfortable.

No service at the hôtel and tv not fonctionnel. I text for maintenance, I received a lot of answer but no service.

The location is excellent, and the room has a very nostalgic feeling. Everything was very clean. Although there wasn't anyone at the front desk, we never had a problem, and staff were always available by text.

Our stay was just great. I read about the self check out in advance, so I knew what to expect. When we got to the room the code I had gotten by email didn’t work, so I called the customer service number and they answered immediately, gave me the new code and problem solved so quick and they were always friendly. When I needed something I texted and they answered always fast, more than when you are in a hotel with front desk personnel. The room was clean and nice.

Clean room. Great location, close to restaurants, pubs etc.

Clean room and the victorian style aesthetic.

Super propre

The room lost power overnight after a circuit tripped. There was no heat, and an electric space heater was provided before our arrival, which likely contributed to the power outage. After the outage started, we were left in the cold. In addition, there was no hot water. After speaking with other guests in the same section of the building, it was clear that issues with heating and hot water were widespread and not isolated to our room. Compounding the situation, there was no staff on site; all communication was handled virtually via text. When we requested assistance for the power outage, we were informed that it would take hours before anyone could attend. We communicated at 6:30 AM the issue through the text and when we checked out of the room at 10:45 AM, the room was still with no power. Very bad experience overall.

Charming property located in the heart of of old Quebec ! Loved the quaint rooms with updated bathrooms. A good mix of old world charm and new

The hotel and rooms are stunning. However, the heater was broken in our room (during a night of -20 degrees celcius outside). We contacted the number provided, and we were told to simply turn on the heat using the nobs. After trying the nobs multiple times for about 2 hours, we contacted the staff again to let them know we still had no heat. They told us to look for a radiator on the property (which wasn't there) and that they would try to increase the internal heating. Nothing changed after that second conversation, and we essentially had to sleep in cold with all our clothes on. Quite disappointed in the lack of care or help for the customers. It's not acceptable to let us sleep in those conditions.

This location cannot be beat!

Even though this hotel is in a good location for experiencing Old Quebec City, I will unfortunately have to give them 1 star for their customer service alone. When I checked into the hotel I was informed that I should be leaving my snow boots by the front door in the community shoe cubby, as to not track snow/water onto the carpet and wood flooring. There was a code lock on the front door, so I thought that my shoes would be safe. Sadly, the morning we had to leave for the airport (around 3 am), they were not where I had left them less than 12 hours prior. I texted the hotel about the situation and they responded that morning that they would look into the security footage. After a day or two of me checking in for updates, I was informed that they didn't see any footage of anyone taking the shoes, so there was nothing they could do. When I asked them for some kind of compensation they doubled down, and then never responded to my last message stating that I would unfortunately have to leave a bad review. These were not cheap boots that were stolen, and because of this I had to wear my only other shoes to the airport (which were high heels), leaving my feet cold and uncomfortable. I will also add that the hotel is obviously very old, which isn't necessarily a bad thing, but prepare yourself for some older fixtures/appliances with some wear and tear. The walls are also extremely thin, so you can hear anyone in the hallway, on the staircase, and sometimes even on the floor above.

It was a nice stay