The Four Seasons section of the hotel is the upscale accommodation of a larger hotel. The lobby area and general service is shared by the Four Seasons area and is 3.5 star. The maisonette room we stayed in was 5 star as a facility and the service we received attaching to the room was also 5 star. Our rate included "half board" which means breakfast and dinner and we had our personal butler to serve and cook both meals which was to a very high standard.