The hot water system is not working properly firing my second day stay. We complained to the Duty Manager but was asked to wait for more than 2 hrs but only lukewarm water was supplied. Eventually, we left with no hot showers & very terrible impression of the hotel. Additionally, the English capability of the Front Office staff needs lots of room for improvement. Their ability to understand basic English questions is poor. I would not recommend this hotel to any of my friends nor will stay with them in future.