無論房間溫泉及服務都非常滿意，尤其是晚餐，比其他更昂貴嘅溫泉酒店都更優質。我們下次一定會再入住。

令人難忘，真心真意，環境清幽，熱情款待

房間很好 房間內有私人溫泉 酒店內也有不用預訂的私人溫泉

人員親切友善，酒店舒適，環境清幽，交通也很方便，惟設施相對較少選擇，但也好夠用；好合適兩口子去享受兩人世界

好滿意加溫泉酒店,私人風呂非常棒,但是食物上面就麻麻啦,希望可以改善,天寒地凍早晚都係食菜,食物方面有所改善，就更滿意，

Service and dinner are good. The Room we stayed is a bit stuffy and has a smell which I don't know how to describe (not smelly though). Location wise is not far from hakone yumoto (10 minutes by bus) and open air museum.

food is delicious, staff are nice. hotspring inside room is hot enough, very spacious room, clean and tidy. Nice environment, provide shuttle service to and from the hotel. Really enjoy the stay.

Nice hotel, great value for the price including beautiful dinner and breakfast. Private van transfer to train station, no need to wait.

超棒的酒店，预定了带风吕的房间，很大很舒服。餐点也很不错，晚餐选了8点档的，所以有充足的时间先在房间里泡了一轮，前台有会讲中文的服务员所以沟通完全没有问题。酒店门口是箱根登山巴士H线的蛇骨野站，出行非常方便，离登山电车小涌谷站不到10分钟的路程，但因为是带坡度的山路，所以如果你带着行李箱的话会不太友好。

環境寧靜，房间整潔，早餐晚餐很好，温泉的私汤很舒服，入住和离开时安排了专车接送服务。

房間乾淨舒適，提供的晚餐及早餐餐點為套餐樣式，餐點精緻美味，最棒的是入住顧客可享個人免費湯屋設施且提供的備品完善，有免費咖啡茶飲提供、大廳寬敞舒適，雖然附近無商店不易購物，入住房間風景為一般山景，很適合好好於房間放鬆並使用個人湯屋設施。

食物比較一般

Best western experience of Japanese Ryokan

Nice staff.... Very good view

GOOD SERVICE, NICE STAFFS

Good service and facilities, but the bathroom isnt very clean (still acceptable). And wonderful Japanese dinner and breakfast.

The hotel is super clean, tidy and nice.Staff are really helpful and professional. For both breakfast and dinner, they are super yummy. If you go by bus, it is just 3 mins walk to the hotel. If you go by tram, they will arrange limo service to pick up or drop off.

Wonderful、amazing staying experience!飯店設施舒適、餐點精緻美味、服務人員熱心。

飯店的所在位置有些偏僻，但出門一分鐘的路程就有巴士站，所以也很方便，另外也提供貼心的接送（從小涌谷站）。飯店櫃台很熱情也和熱心可提供不少旅行的建議，用英文交談也沒有任何障礙，住宿所附的早晚餐很細緻也很有水準。是一次很棒的住宿經驗，可以讓人感受到日本式的體貼入微。此外這次還意外的得到了升等，很開心也很感謝！

酒店小而精致，很不错，食物也不错。