Disappointing experience with the outdoor area, restaurant, and service
Unfortunately, our experience at Hotel Jungfraublick was disappointing, especially when it came to the outdoor area and the Deck Restaurant.
The Deck Restaurant is located directly on the hotel property, and because of this, it feels like hotel guests cannot fully enjoy the outdoor space and beautiful views unless they have a restaurant reservation. The seating area with the best view is reserved, which was frustrating because one of the reasons we chose this hotel was to enjoy the scenery and atmosphere.
We did make a reservation at the restaurant, and we understand that it was somewhat short notice. However, when the reservation was made for us, nobody explained that we would be seated off to the side, away from the main dining area, in uncomfortable chairs with a very small table that was not even suitable for comfortably eating a meal. If we had known this beforehand, we would have made different plans.
The dining experience itself was also very disappointing. Our order was forgotten, and after waiting about an hour, a staff member came to ask us what we had ordered because there had been some confusion. We then had to wait approximately another hour for our food to be prepared and served.
This was especially upsetting because this trip was our honeymoon, and this dinner was meant to be a special honeymoon dinner. Unfortunately, the experience did not feel special, welcoming, or memorable.