Me regreso feliz

The room was clean, and we enjoyed the restaurant located on the property. However, there is no elevator, and having to use the stairs at all times was very inconvenient—especially since we had luggage. Our key cards also kept deactivating, so we had to go to the front desk almost daily to have them reactivated, which was frustrating since we were in and out of our room often. While the room was clean, it was very basic and nothing particularly special. The biggest downside was the bed—it was extremely hard and made it difficult to get a good night’s sleep. Overall, the hotel has a lot of potential, but it definitely needs some improvements to enhance the guest experience.

Esta bonito el hotel en zona muy tranquila pero bien ubicado

No elevator! 90yr old has to climb 2 fight of stairs. had 2 weeks worth of luggage to drag up and down the stairs. Room was smaller than described. Shower floor was not cleaned. only 2 towels provided for a 6 person stay. had to request more.

La habitación muy bien solo siempre me mandan al 3er pisó

Habitación limpia, buen servicio. Muy agradable

Staff and service, deserve five stars. They are great. Our only issue was with the conditions of the structure. Keys to the door were obsolete. We had to visit the reception more than 4 times during our stay for reactivating the system. About cleanliness, on our arrival we were welcomed by a tiny cockroach. Location is very good and it is a walkable area.

Mantenimiento de las habitaciones. Los colchones estan duros,

El servicio súper amable, la comida es buena, solo el baño olía a humedad pero nada que haya hecho de la estancia desagradable

Esta en buena ubicacion y todo muy cerca

Muy buena alberca

Nos pasamos un tiempo excelente nos gustó la limpieza, la comida la atención del personal, si volveremos

The room and workers are great. Room key card did not work so we needed help daily to get into our room. I would stay again

Excelente 100% recomendable

Buen hotel, muy conveniente

La tarjeta de acceso al cuarto falló muchisismo y tuve que ir varias veces a la recepción para que se pueda abrir (lo mismo le pasó a una compañera que se hospedó allí). Fuera de eso, todo bien.

Excelente servicio de todo el personal. Habitación limpia. Solo la alberca tenía el agua algo turbia.

It was small but clean

He regresado 3 veces a este hotel porque es muy cómodo en Villa de Álvarez una excelente estancia, ubicación y lugares agradables alrededor

Habitación limpia