Pet friendly, Staff very nice

I had an early check in and a great room which took my mobility scooter . Staff was helpfull and went out of there way to make it easier for my disability. I will come again.

Ok

Clean room with a comfortable bed and everything was in it that I needed. The bathroom was just a little outdated. The staff weren't very welcoming either. Just a payment requirement rather than any form of customer etiquette.

Staff were incredibly unhelpful. Room was dirty. Room was not as advertised, was absolutely tiny.

Check-in was very fast and friendly. The Scottish man was very nice and got me checked in very quickly. The only other staff member I interacted with (had a beard) was doing the late shift and was very friendly as well. Location was pretty convenient and the cost was low. Only got 4 stars rather than 5 as it wasn't really a double bed but rather 2 single mattresses.

Great hotel with a good sized car park. The plus for us was how dog friendly it was . Only downside was the bedroom doors didn’t provide much soundproofing from the noise on the corridors .

Staff friendly. Breakfast was buffet and great. Room clean

Polite helpful staff especially the guy in reception. Good parking. Excellent location. Room spotless. Really comfortable beds.

Very clean room, spotless and very comfortable bed.

Really helpful staff. The hotel is dated but clean and tidy and in a great location to access all that Blackpool has to offer.

Good and clean hotel with a decent car park. Good access to Blackpool.

Very friendly staff and team. Able to book the car in early and head out for the day. Nice room and was exactly what we needed

I have a very mixed review for this hotel. The renovated rooms are nice, but the pre-reno one I refused to stay in was nasty. Some of the staff are lovely but the manager was rude and unpleasant. I booked a superior king suite which was listed as having a sea view, sofa bed and deep soaker tub. The room I was given was smaller with a shower. According to the manager I couldn’t stay in the room I booked because it’s actually the junior suite not a superior king room. She then said it had recently been booked by a VIP for part of my stay and the error was my fault for not booking directly with the hotel, but the hotel took no responsibility. I was given the choice of the room with a shower or a room with mold around the bathtub, peeling wallpaper and water stains on the ceiling. I couldn’t simply get a refund and leave. I’m not the first person to complain about not getting the room I booked at this hotel. I suspect I won’t be the last. The hotel would get 1* from me based on the booking error and the manager, but it deserves more than that. It has a tram stop in front, making it easy to get to the tower or pleasure beach. The renovated room I stayed in was pleasant with a view of the seafront. Breakfast (sometimes a hot buffet, sometimes cooked to order from the menu) was good.

Great hotel

Public areas pretty good. Staff were pretty good. Bedrooms and bathrooms are in need of an upgrade.

Very good breakfast everything you possible wanted

Easy book in and great staff. Nice and clean hotel.

Overall was a nice stay. The room was spacious and the staff was friendly and welcoming. Onsite parking with charging is a plus. We look forward to our next visit. The biggest issue we had was not the hotels fault (which is why my rating stayed high across the board) but other guests being noisy going to from their room. We were near the stairs and each morning between 5 and 8 before I woke up fully I could hear folks having loud conversations or yelling up the hall which was annoying.

Small single room at rear of hotel, clean with all basic amenities, the bathroom was ok, functional but a little tired looking. The hotel was clean and inviting and the staff were friendly. It is ideally located with the town centre only a 10 min walk. I have stayed there a number of times over the years and find it a good safe bet. The only downside I would note is that the car parking is no longer free for guests..just saying!