Good

We had a wonderful stay after phantom fall fest for my son’s 10th birthday. Hotel was nice and clean staff was very friendly 10/10 recommend

Manager was directly in front of the building smoking a cigarette when we walked up to enter/check in, so we had to walk through the smoke as our first impression. Our room smelled very strongly of bleach when we walked in. The fitted sheet on the bed had a large wet spot near the foot of the bed, which we discovered when we pulled off the top sheets and comforter. It smelled like some sort of cleaning solution, so maybe a spot cleaning that did have time to dry before the bed was made? Breakfast was underwhelming. Scrambled eggs from a boxed mix, very salty sausage patties, and no butter for the toast/bagels/pancakes. Biscuits and gravy without the biscuits. Unfortunately, the TV in the breakfast room was blaring CNN news, which was really an unpleasant way to start the day. Staff were friendly, and the room-darkening window shades were amazing!! Room was quiet and bed was comfortable.

Clean Good location to everything

The breakfast was one of worst ones I have had at a BW, sausage was cold not warm cold !!!!! The gravy was cool , Breakfast area was nice and clean. The room not very clean,and smelled musty the AC was very loud even on low fan speed. Had a bug crawl out of the water faucet! For a BW I was very disappointed

There wasn't a exhaust fan in the bathroom resulting in the entire ceiling to have Black Mold I reported it to management along with a video I was moved to another room the clerk at the front desk said that she would send a message to her manager to see about compensation for the first night's stay when I checked out I inquired about the situation and was told that she had not heard back from her manager as of now no one has reached out to talk to me

Helpful friendly staff, good rate, good breakfast. Clean

We were satisfied

It was a really nice clean place and had dining options just a short walk away.

The pool was filthy. Kids smelled like feet & we made them get out immediately. Manager was great tho. Other staff seemed not so caring.

Avoid at all cost. While the overall stay met what's expected for a 2-3 star hotel, the overall service was horrible. Booked through Expedia which was smooth. When checking in, was asked for a credit card to cover possible incidentals. This is typical and expected. Had a reasonable stay, checked-in and out on time and didn't incur any expenses. However, the $200 deposit was charged anyway. Called the hotel to resolve the situation and was transferred to the "Owner". This had to be the rudest person I've spoken with in years. I've read other reviews saying this about this person as well. This is one phone call I wish I would have recorded. He was very aggressive and argumentative. Consistently spoke over me and overall treated me with distain. When I asked him his name, all he would say is "Front Desk". He would not even share his name or acknowledge he was the owner. He said they didn't see a charge from the hotel to my credit card. When I tried to say the charge from the hotel had already been posted to my account, he cut me off and said there is no charge. While they are attempting to apply credit, we'll see what happens. If the credit comes through, great, but I've never treated with such distain from a business in my life Overall, you have many hotel options in this area. I stayed here because other members of my family stayed here. Will never do it again and I recommend you find another place to stay besides the Best Western in Altoona, IA.

It was great except we had someone from the hotel walk into our room at 3 am.

Customer service was not very good. area outside (outdoors) was not kept up.

Hotel was ok. They didn’t have towels or washcloths when we went to get fresh ones on the second day, room ran out of toilet paper and after waiting at the desk for 5 minutes with nobody responding I gave up and used the tissues. Requested a late check out and at 11am housekeeping was knocking on the door and didn’t speak any English to tell them, we had to use a translator app. Also was charged double for my stay and I am working on fixing it. Not sure if it was Expedia mistake or the hotel.

Room was comfy - bed was great - breakfast was good

We stayed for two nights in the jacuzzi king bed suite. The jacuzzi didn’t work, we notified the morning staff that next morning and were told we’d be properly compensated or that it’d be fixed. No one did either, the whole reason for booking the jacuzzi suite that costs substantially more was for the jacuzzi to work. Unfortunately we left this morning at 10 am and the manager of the hotel still hasn’t attempted to make this right. Your replies everything in this life, unfortunately in this situation is integrity for the hotel and it’s management. I don’t recommend staying here at this time at all.

Faucet in the tub was broken and sprayed water everywhere. Otherwise an okay stay. I did appreciate the coffee machine!

Very convenient location and Rhonda made check-in very easy

The Mirror had filled off the wall so I just leaned it against the wall. The tub didn’t drain very well. Seems for the money spent that it would have been a bit better

It was great to have a cordial welcome after hours of driving from Denver!