Mattress was very thin and every spring could be felt. Pillow was very thin.

Early check in for £25 and £25 for the dog and breakfast @ £12 a head do not make this a cheap option. Staff very friendly and helpful. It is an old hotel.

Huge room and comfortable bed. Very old style hotel with the sink in the room, not in the bathroom which isn’t that much of an issue. The room was soooo hot though. There was a fan at least, but no aircon. Would be very cute to go in winter, but definitely not during this heatwave. Staff were very friendly and helpful

This is a lovely historic hotel and we enjoyed our stay apart from one thing (but this was promptly rectified) : initially we had a front bedroom facing the road which was busy and noisy all through the night. Fortunately we were able to upgrade to a rear bedroom which was wonderfully spacious and with much better facilities. The staff were very pleasant, polite and efficient, the hotel was fascinating and well-kept, and we would certainly stay there again.

This is an old quirky hotel, expect wodden beams and uneven floors, but this adds to the charms What I didn't expect was a shower and tiolet that didn't work, crapets that made me want to keep my shoes on and poor breakfast service

Convenient for our purposes but noisy room near busy thoroughfare. Comfortable bed and newly refurbished bathroom.

Hotel obviously had a lot of character - not your run of the mill hotel! However, our stay in the family room was interrupted by a leak in the ceiling that came about after about 2 hours of steady rain. While reception did deal with it after we raised it, the ceiling had a couple of water marks - which would make me nervous about staying here for more than one or two nights at the wrong time of year.

The decision to stop in St.Albans was initially because it was a convenient stopover place for London, due to the easy commute into the city. However, as soon as we arrived and saw the cathedral ACROSS the road we knew that one of our days would be better spent experiencing this beautiful and historically rich place. We even arrived on a festival day! Lots of walking meant that sleeping in a comfortable bed was a priority and the hotel scored highly on this! Breakfast was varied and set us up for the days of sightseeing we had planned. This is an old property so if you want ultra modern go to one of the generic hotels in the vicinity. If, however, you want unique, complete with doors that those tall amongst us need to duck under, then head for here. Clean, comfortable, friendly. I’m keeping this postcode stored in my sat nav for future use.

Room 14 seriously disoriented my wife because of the sloping floor. But reception were able to move us to Room 7 which was very spacious. Very old building so quirkyness to be expected.

Excellent stay in a unique hotel. Very helpful and friendly staff. Rooms were comfortable and very clean.

Antique but modernized !

Very old hotel with all the quirky things that go with that like sloping floors and low doors. Nice restaurant with friendly staff.

It was like being in a 1970s hotel. Smelled of smoke. Noisy. Appalling bathroom. Old bed that creaked. It shouldn’t be on Expedia list.

Not value for money, small en suite bathroom, barely swing a cat. Terrible bed, noisy windows - the building has lots of character on the outside and in the bar / restaurant but in my opinion that character was not in any of the hotel rooms. I will not be staying there again

The hotel oozed character with its Tudor styling and timeless interior. The bar and restaurant area with its wooden panelling was charming and authentic. The bedrooms were stylish and clean with comfortable bed and seating, and the lovely warm bathroom was finished in a modern but not out of place styling. With free parking, it was excellent value for money. Cliff, Wiltshire

I definitely won't go back. The greeting on arrival felt hostile with the male (i presume owner) demanding my credit card to take details for the full cost of the stay despite having already paid hotels.com in full. I expected to give a £50 authorisation which is the standard amount but not £116! And he wouldn't hear of me questioning it. The room itself felt clean, although very small and the bathroom literally had a loo and a shower with no room to be able to close the door. When i tried to get to sleep it was awful. The noise from the bar downstairs carried on till after 11pm and the bed was the most uncomfortable I've ever slept on, it felt like the mattress was as thin as a sheet on top of a hard board. I woke up at 2am with a terrible sore back and had to fold up the duvet and sleep on top of it just to try and get comfy. Hotels.com have this as a 3 star but when looking on Google is actually a 2 star which i would NEVER have booked if I'd known baring in mind there's a premier inn for cheaper just up the road. An awful experience

Everything was excellent, nothing bad at all

Had a lovely stay at this beautiful old hotel. Only stayed one night. Staff were very nice. We managed to get a parking spot, although spots are very tight.

Mattress in room 15 desperately needs replacing, slight movement creates spring noises. Window had no secondary glazing(road facing) so draughty and no noise protection. Mould in bathroom, shower head needs attention. Staff lovely, breakfast good, let down by poor investment in the room.

Lovely old coaching inn. Friendly staff. Very clean bedroom and bathroom. The floor sloped so was difficult to get out of bed! Our bathroom was tiny too.