We made a booking with the staff for 2 double rooms. One person was unable to make the trip with us so I cancelled the2 rooms and changed the booking to one room with accommodation for 3 in the same room . I dealt with the manager on both these occasions, however was told I had make the original booking with some outside agent and she was unable to help with refund for the room that was cancellled. Also it is a very ordinary motel which needs a lot of a facelift, cracked tiles, smoke detector needs replacing, generally tired, but the beds and Manchester were very clean. Would not recommend this motel to stay.