Not enough staff was there at the counter for check out process thus the wait time is long

Carpet was dirty and smelly

Outstanding

Staff needs to be more fluent in English and washrooms needs more updated. Otherwise we had good time during our stay. Very convenient location to shop around and buffet was really nice.

Comfortable and happy stay

I stayed with my family overall it’s suitable for family stay

The staff is unprofessional. The accessories in toilet are to be repaired. The furniture in lobby is also not suits with the star rating of the property.

Helpful staff

Ginger is an average hotel for a night. Its staff was asking for our passports including our baby! There were no towels in room nor tea kettle working even after getting a replacement. No restuarants nearby though not too far from center square mall.

Nil.

The reception staff is very confused and they don’t know what they are doing. I reached the hotel at about 2.30 pm they asked me to wait 15 minutes, finally after one thirty minutes gave me one room in sixth floor but the sad thing is they have already given to some other guest.Then again they shifted to fifth floor. Funny thing is at 9pm someone knocked the door and he was allotted the room for him. This is what your staff mental condition. Not only for me on 17 date so may others guests also suffered like me. Thank very much for your hospitality

The fan blades and the air condition vent were full of dust.

The stay was comfortable. Good location. Helpful staff. Quick check in.

The stay was amazing. We recommend others to stay in this hotel.The food quality was awesome. The staff was very polite and friendly.

It's was an ok stay , you can enjoy the facilities like swimming pool if you can wake up early... Breakfast is very good and delicious...spend good amount of time for breakfast..rooms are conjusted , espey the bathroom.. if you are going with family, then ask for spacious rooms. Hotel is hygenic and clean. I had a business trip so conjusted room didn't matter as long as I felt value for money..

We chose this hotel for its location and amenities (gym, indoor pool, etc). I was surprised to find mosquitoes in my room every night, even after I killed them each day. We were on the 7th floor, so they must be breeding in the building. The bites gave us a terrible sleep. The gym was simple but had terrible ventilation - no fresh air, and an A/C unit that wasn't on (no buttons to turn it on or remote available; I probably should have called down to reception). The indoor pool had items floating in it, such as pieces from surrounding plants. Overall it did not look maintained. No towels for use afterwards, you had to use the ones in your room, and with only 2 provided, it wasn't easy to shower and use the pool with 2 people. The breakfast buffet was better than I expected, with a variety of items available. The service was decent from the front desk.

Das Zimmer war sehr klein und nachts war es sehr laut

Everything was good

Comfortable

I am an Indian citizen who travelled with my wife (Norwegian citizen) and 2 children (Norwegian citizens) to Kochi, Kerala recently. We were initially staying at a hotel in Thiruvalla (Club 7) which while booking us into the hotel asked only for the front pages of our passports for police verification purposes. We were in Kochi to attend a ceremony at my brothers house and wanted to stay one night in Kochi. We booked The Dunes Hotel from Hotels.com and when we went to check into the hotel, the person at the front desk would not let us check in because he wanted not just the front pages of our passport but also entry stamping on our passports. We did not have the original passports with us but had copies of the passport which I was glad to email them to the hotel immediately. He informed us that this was a special instruction by the police. I booked a room immediately with Vivanta by Taj - Malabar, Cochin and asked them if they needed the same documents. They informed us that, all they needed was the front pages of the passport and there was no rules by the police regarding taking copies of entry stamping from passports of foreign nationals. We send the copies to them and got to stay there that night. The management did not provide us with any written document from the police when asked. I called the Kochi police and they have said that it is not mandatory for hotels to take the entry stamp but copied of the passport are compulsory. This hotel is just scamming people.