Servicio y alimentos

Unas vacaciones maravillosas, el personal desde la recepción, el Restaurante de sushi con la excelente atención de Leonardo. Brisas con la excelente y desmedida atención de Alexander. El área de playa con la atención de Gilfred y Nico bravo. Por último mi mayor felicitación a nuestro butler EDGAR!! Gracias !!!

This property is huge. Nature is fantastic. Good is really good for an all inclusive package. Premium food and drinks. Rooms are amazing, the lower level casitas have an amazing outdoor shower which brings a unique experience. I totally recommend this amazing hotel.

Todo increíble! Un lugar mágico

We cannot say enough about this property and the amazing staff with their meticulous attention to detail & comfort of each one of our family members- we had the best trip ever!

Pocos carritos de transporte, lugares para cenar limitados hay que reservar casi para todo y con dos días de anticipación lo cual le quita algo de lujo, el aire me falló el primer día y no pude andar en bote porque no hay espacios por 2 días adelante y una alberca solo tiene camastros para 15 o 20 personas

We had a fabulous stay at the Fairmont. The booking was done at the last minute because we were due to stay at a much smaller boutique hotel however we were very nervous of having our holiday ruined due to the sargassum (seaweed - google it before booking Mexico). We were already in Mexico and witnessed knee deep 20m wide sargassum belt (rotting and smelly) further down the coast at a different hotel. I emailed the Fairmont whilst in country to check if they had any protection, after they confirmed that they did we cancelled the other hotel and booked here. We are so pleased that we did, you are made to feel special from the moment you arrive and their seaweed protection barrier gave us everything we hoped for, white sands, turquoise ocean and no knee deep seaweed to wade through. The restaurants were lovely, the service exceptional and the room very relaxing. Bikes and golf carts help you to get around whilst the quietness and size of the site didn’t make it feel like you were on a vast resort. One word of advice, book restaurants before you arrive (via emailing the concierge) or on your first day if you’re on an extended trip otherwise you may well be stuck eating at 5pm or 9pm! In high season, this is a must.

Great service attentive and friendly staff this resort is great for those wanting a reset and to enjoy good food they have really good food here probably the best resort food I’ve ever had!

El hotel esta muy padre y el servcio es muy bueno

This is definitely one of the best resorts that I’ve visited. The staff were amazing and extremely accommodating. The atmosphere was incredible.

Five Star

Great place to spend with the family . Good option foe food and beautiful rooms and property

Hotel and Staff deserve 7 stars!!! Fantastic hotel and staff

¡extraordinario!

This hotel surpassed our expectations. The food, the service and the amenities were fantastic. We have high standards and were satisfied on all levels. Julio, Jesus, David, Tonomatu, Rodrigo and Juan are so helpful and friendly! Don’t hesitate if you’re seeking rest and relaxation within a gorgeous setting.

El trato que tiene todo el personal con los turistas es increible, los alimentos muy variados y la limpieza y orden de las instalaciones es impecable.

Excelente servicio e instalaciones, ideal para familias

We love this hotel and the property. The food is great and the service.

Excelente hotel. Gran servicio y comida

Great option for families