不错的酒店

Bad room service

This place was way too big for us. Dining options were not explained very well and hard to find speciality restaurants. We could never find a spot by the pool! So sat on towels on beach. Never could find even a chair on beach either.

Restaurants were well varies. We loved Cayeres our favorite. Gourmet food. Abram chef #1 in cacun. Waitress very friendly and hopefully. Room was clean . AC not cooling properly.

I’m not going second time, was ok but not great and enjoyed.

Clean room,outdoor pool was really cleaned. Restaurant food really good.

Dear Expedia Customer Support, I am writing to formally complain about my recent hotel stay booked through Expedia. Unfortunately, this experience was extremely disappointing, stressful, and far below acceptable hospitality and safety standards. From the beginning of the stay, we encountered multiple serious issues that significantly affected our trip experience: • The room conditions were unacceptable upon arrival, including visible female hair on the bed and signs of poor cleanliness. • There were insects in the room, which created major hygiene concerns. • The beds were extremely small and uncomfortable, and there were not enough blankets provided. • The air conditioning and electricity stopped functioning during the final day of our stay, making the room extremely uncomfortable and unusable. • Restaurant accommodations and overall guest service were very poor throughout the stay. The most serious issue, however, was the repeated privacy violations by hotel staff. On multiple occasions, staff members entered our room without proper permission. In one instance, staff entered while we were inside the washroom/shower despite us clearly shouting “No.” This was extremely disturbing, invasive, and completely unacceptable from a guest safety and privacy standpoint. Additionally, communication and support from hotel staff were inadequate, and no meaningful accommodations or resolutions were offered despite these ongoing issues.

Poor planning and coordination on the part of the hotel. Paid for full package but was barely able to use much of anything due to the crowds. Food was ok. You get what you pay for.

Our room was cleaned every day, the staff was super friendly and kind. We’re definitely coming back!!

Muy bonito el ambiente

This Resort is AMAZING, it has everything. With an very nice customer service Room is not fancy or updated as others but it has everything We need and it is comfortable and clean. Swimming pool is super big and beautiful!!!! It has many options to eat and with all inclusive We had the opportunity to try many different exclusive elegant and high class restaurants as Sakura, Careyes, Black Sense and, Benazusa. Breakfast Buffet is perfect with diversity of food options and the Cocoa Brunch restaurant was one of our favorites too for the every day fish/shrimp tacos and cocktails Bar by the swimming pool was one of our favorite spot with spectacular ocean views We loved Everything and hopefully will coming back soon…. Absolutely recommend for everyone

Excelente ubicación

GUYS. They were cucarachas . ROACHES in my room …. I was actually hiding them cause i did not want my wife to see it . How can i get a refund? It was horrible

I would not recommend you stay at this place very outdated. Everything was broken not working. Food was not edible. Pictures and videos are nothing like once you arrive there.

El acceso al bar saturado en todo momento, varias veces no fue completado mi trago por qué no había vasos

Hotel grande con mucho espacio, muchos restaurantes, habitaciones limpias, buen acceso a la playa. Lo único raro es que no hay sombrillas en los camastros de las albercas.

Es un bello hotel, todo es abundante, mucha diversión, la comida muy deliciosa y variable ahí se come todo lo que uno quiera y la cantidad que quiera, la bebida igual con o sin alcohol, el personal de lo mejor todos muy amables y te ayudan con lo que sea,la verdad yo le llamo un paraíso.

Todos muy atentos y amables. El cuarto estuvo impecable. El mesero Rudy se portó muy atento con nosotros.

Na

We are returning clients who consistently value the attentive service. It is a remarkable establishment in Cancun, Mexico.