The staff here were great as they helped sort out an initial problem with our room. Overall though we were not too impressed by the hotel itself. The room felt dark, a bit damp and had no ability to control the temperature in the room and had no air circulation other than opening the window. It was clean enough just felt like some detailed cleaning doesnt really happen. The location is kind of odd, would be fine if your driving or dont mind walking. We didn't mind walking, but that is something to consider since its about 25 minutes into the central part of Galway. The breakfast was wonderful!