我從香港回來，也是聽障人士。初次與日本旅館負責人交流，我不懂講日語，可以講英文和手語動作。他們指教我們體驗溫泉文化學得不少。我在他們的幚助得下，我對他們行為十分滿意

因房間在地下出入口旁，當開關房門時lobby的人都會望到房間內面(因廁所是在房外公眾共用，故去廁所或洗手時都要開門到外面)，走廊經常有小強。女的服務員很親切但另一位男的服務員經常黑面。唯一優點是有個不錯的貸し切り風呂及近車站。雖然我可接受到這樣的旅館，但估不到千四多元一晚只能租到這樣質素的旅館，性價比很差!應該不會再用expedia訂酒店。

食物一流，這個價格能有這樣的質素，一定會再來。但因為我們有帶小朋友和 bb車，地點有些不便。

距離箱根湯本站有點遠，要搭幾個站到大平台站，不過到大平台後都不難找 可以的話，加錢叫旅館包埋晚餐，因為附近食肆好早收...我們那晚要去附近便利店食杯麵

房間較舊，有污積

所預訂的房間與照片不同，蚊蟲很多，沐浴間老舊且不乾淨，夜間客房無管理吵雜，離車站較遠且搬運行李不便。

阿姨蠻親切的，不過床鋪要自己鋪，但要求還是會幫忙，晚餐份量過少，但還可以，棉被很舒適但榻榻米過舊，應該是年代太久沒有更換，網站上刊登可借浴衣，但稍嫌過舊就沒有使用，地點稍嫌隱密不太容易找，門口應該有標示會比較好，價格方面算是便宜若不要太要求還是算是小品民宿

特别难找，还要爬楼梯，带着大箱子很费力。服务不错，温泉马马虎虎吧。食物种类比较少，味道勉强过得去。

住在鄉下的榻榻米 剛開始不適應 不過 對他們準備用心的早餐 給予很高的評語，晚餐預定卻因爲溝通不良 沒有準備 有點失望

空間雖小，但服務周到親切，餐飲送至房內、料理可口。

Since we paid for this hotel the same that we paid for a nice new hotel in Central Tokyo, I was expecting at least the basic service. The staff didn't speak any English with the exception of a lady who was called on the phone to give us basic information, but she said she was taking the day off. Thing is, she seemed to also take off the day after, and the one after as well. We had to prepare our own beds,with zero guidance on how to set up a Japanese futon. The hotel room smelled like mold, and it was almost impossible to find a corner without visible mold spots. The carpet was dirty with stains everywhere. Hotel is located very close to the railway station, and also next to a supermarket where you can buy something for breakfast, since the breakfast price was too high for our family (everyone including small children pay full price). All in all, I wouldn't come here again, and I wouldn't recommend it either.

서비스 좋음

방에 담배냄새가 쩔어서 숨쉬기 힘들정도였다. 온천장은 가족끼리 쓰는거라 좋지만, 2개밖에 없어서 타이밍을 맞추기 힘들다. 주변 다른 온처을 이용해도 된다고 하지만 어쨌던 그곳도 다 기다리는 사람이 많아서 불편했다. 온천물 자체는 매우 좋았고 밥도 정갈하고 맛있었다. 입구 바로 근처 방이었는데 직원한명이 자꾸 문을 벌컥벌컥 열어서 불편했다.

자그마한 료칸으로 가족끼리 머물기엔 좋았습니다

The ryokan was close to the train and bus station but there were no signage. Also, we arrived during lunch time and there was no one at the front reception. It took us a while to find someone to show us to our rooms. The ryokan was full on Friday night and half full on Thursday night. As the onsen was private type and they only had 2 onsen rooms to cater for about 7-8 rooms, so we had to wait for our turn on Friday night. Later, we were informed that we can use their other onsen facility (they have 3-4 other ryokan nearby and also a public type onsen near where we stay). We did not have the time to try the other onsen nearby. There are some sundry shops nearby which was useful to stock up snacks. Since Hakone is an expensive area, this ryokan's pricing was OK compared to the rest. We took the breakfast and dinner also which was good as they serve it in your room. (But this means, you'll have to clear the mattress etc. to make way)

기대가 커서 그런지 실망도 컸음 전통적인 료칸이라기 보다는 조금 개선된 료칸이였음 두 개의 프리이빗 욕탕을 갖고 있고 다른 료칸의 탕을 공유하는 개념인데 처음 가는 외국인으로 찾아가기 부담스러웠음 영어를 구사하는 직원 덕분에 소통은 양호했으나 아이들 식사 업그레이드 비용이나 가이세키 요리 서빙이나 이불 서빙 등이 모두 셀프로 진행되었음 덕분에 다음 료칸 여행은 잘 할 수있을 듯함

雨のち曇りで星が見えなかったこともありましたが、部屋を変えさせられ、そこは普通の旅館でした。箱根というには「ほど遠い」です。彫刻の森を見るのが目的でしたが、返す返す、ホテルの選定が間違ってました（悲）

Japanese style room, so sleep on futons on the floor. Difficult to get comfortable. Breakfast was great and served in the room. They have two private onsens: If one is vacant, you enter and lock the door behind you. That is inadequate for the number of people staying there.One has to go to a public onsen a couple of hundred meters away to get a bath. The area is fun to experience. A $45 per person card lets one take all of the buses, trains, boats, cable cars and ropeways in the area. This hotel is expensive, but worth the experience at least once in Japan.

貸切風呂が良かったが、部屋の空気がカビ臭かった。

온천여행은 처음인데 많이 친절하셨어요. 특히 온천이 가족끼리 이용하는 방식이라 좋았음.