综合评分和评论 WoodSpring Suites Raleigh Apex

I tried to contact the staff at 10 o'clock, but no one answered. Even when I called 500, no one answered. It's really terrible!!! I have never seen a hotel without any staff or security personnel. I did not successfully check into the hotel and I hope the hotel can refund me！！！

我通过HOTELS预定了2016年3月4号的罗里价值广场酒店，北卡罗来纳（阿佩克斯）酒店两晚房间。但是遗憾的是，在我进入房间后的五分钟后，我决定马上逃离这里。哪怕酒店不同意退款，我们也愿意。 因为这里有浓重的腐肉味，窗户没有窗帘，仅仅是百叶窗，而且关闭不严，作为一层，外面始终能从很宽的缝隙中看到房间内。最严重的是，我们的头顶传来重重的脚步声，几乎一有人走动整个房间就开始震动。这个感觉非常明显，如果酒店不承认，我可以跟你赌1000美金来证明我说的是事实。 这完全不是在你们的网站中介绍的高达3.9分的酒店所应具备的品质。更不应该是你们作为一个专业的订房服务公司所应提供的服务。我是如此的信任你们，所有的旅行中的酒店全部是通过你们网站预订和付款的。结果却让我如此失望。 更失望的是，在我在酒店中彷徨无助时，给你们的4008810140打电话，尽然语音中告知我你们的中文服务已经停止。给你们美国当地的8002468357打电话，竟然只有英文语音，我们完全听不懂。 这些都有通话记录。 你们是个大公司，在一个带着两个孩子的父亲旅行中可以信赖和依靠的朋友；在我提着大箱子，两个孩子手中也拎着重物从那个酒店逃离时；在我逃离那个酒店时，甚至还又通过HOTLES定了另一个酒店。 这一切都是基于信任，我信任你，我相信你不会让我平白无故损失71美金，这并不公平，我并没有入住，而是那个酒店欺骗了你和我。 我希望你用你的力量挽救被他损失掉的信誉和我的信任。 截止到3月13日我也没有收到HOTELS承诺的退给我的其中一晚的钱！

Worked for an overnight stay

A lots of noise, shady characters! Lovely staff.

My employees waited over an hr for a member of the hotel to come at the front desk to check them in. That resulted in extra overtime pay from me . Also the water in the bathroom didn’t work so they had to go out to the nearest gas station to use theirs.

The surrounding area is a little down.

Bad odor

Booked room on site with hotel overbooked and no place to stay very unsafe staff did not even apologize

Booked and paid for a room Friday morning. Arrived Friday night around midnight. No front desk person to be, only a phone number to call. When that person came in, they informed me that no rooms were available, as the empty rooms had not been cleaned due to housekeeping issues. They refunded my payment, fine. I was stuck trying to find a room in the Triangle area at midnight, on a Friday night, on graduation weekend. Terrible stuff, thank you.

This place was horrible as soon as we walked in! Everything looked dirty and outdated. We immediately went back to the front to cancel the stay and the receptionist told me that they “don’t do refunds” and that “no further action is required on my end and I should receive my money back in a couple of days”. That never happened so I disputed the charge. Two months later, they reversed my dispute a day before my college graduation! I tried calling several times and no one is picking up! They WILL be dealt with!

Good

I was not able to take advantage of a stay....but i have used this service on several occasions and i will most likely use it in the future, thanks.....

I needed some help at around 10pm, I reached out to the front desk. Though there was staff at the front desk they kept mentioning they are closed and I should come back the next morning. The hotel floor (inside the room and corridor) was extremely dirty.

Great place to stay

The hotel room is very dirty and the furniture are too

Not clean

I had a terrible experience at WoodSpring Suites Raleigh Apex. The room was dirty — there was hair on the sheets, a broken chair, a moldy shower head, and both the shower and towels were filthy. The entire room smelled strongly of cigarette smoke, so much so that I couldn’t sleep all night. I tried calling the front desk multiple times, but no one answered. This place is a complete disaster. I would not recommend it to anyone.

Bugs in my room

This is the dirtiest, nastiest, and smelliest hotel I've ever stayed in. This pet-friendly hotel smelled like a dog kennel, the blinds over the window were so greasy and dirty, and the dried feces on the chair (animal or human don't know) in the room made me puke. I arrived late to the hotel so changing hotels wasn't an option that night but checked out the next morning and got a room across the street and it was great.

Roach infested!