There was one guy and a lady worked at the reception during my stay. The lady was very helpful and provide good Japanese service. However, the guy was not polite at all and sounds like a police when he asked us not to bring our food from breakfast to outside coffee area. This is our first time encounter impolite Japanese service. Besides he said he did not know there was a New Year Eve fireworks at Ichinose family run. At last, we have to google and check it out ourselves but how could a hotel reception not aware of this big event just 100m away from the hotel.

Pluses Great quality ski rental on site Pleasant staff Excellent dinners - set menu which needs to be reserved by 5pm the day before. Proxmity to ski slopes Cleanliness Minuses Rooms are a little outdated and in need of refreshing. Mesh screens outside windows are not attached so they nearly crashed to the ground when I opened the window. Western style room has en-suite which is very small - like an enclosed cubicle with a high step into it - similar to what you might find in a cabin of an overnight ferry. The worst thing about the room (for me) was the constant noise of the pipes at night. There is a notice in the room to explain how the heating works and an apology for any inconvenience caused by the overnight noise. Given that the lounge area closes at 10pm and there isn’t anything else to do in the are, there is little choice but to return to the room at 10pm - just about exactly the time the noisy pipes start! There are no amenities in the area, it was especially hard to find somewhere other than the hotel to eat. This may be different at other times of year - maybe more is open/accessible, we were there mid March. There is a choice of other hotels (if they are open) but it will be a limited menu and the 2 we are at were very average experiences. We had a delicious platter of beef at Yakiniku restaurant. We found one or two convenience stores (in hotel lobbies) with irregular opening times and not much stock.

Nice room and onsen. Excellent staff. Enjoyed the food and photography exhibit.

Fantastic location, right opposite on of the ski lifts - with beautiful views of the mountain from our room. The room was simple but all we needed with toilet/sink and kettle. The heater was efficient, keeping us warm. The Onsen and sauna were fantastic and clean - a welcome relief from the cold to relax our tired muscles. Breakfast was excellent with a variety of choice, and the tea and coffee station was a nice addition. We enjoyed sitting in the lounge area in the morning enjoying a cup. The storeroom was very convenient for drying out our boots and boards and it was great that the hire of boots was all under one roof in the chalet. Would definitely recommend this accommodation with friendly staff!

Amazing hotel for skiing in Shigakogen resort. Ski in and ski out. We were also very happy with the quality of rental skis.

Llegamos hacer el check in y la persona en mostrador muy grosera, creo que hasta le molestaba que le preguntaras algo, no nos había tocado algo parecido aquí en Japón, pero el personal del restaurante monkey muy amables, en el primer piso del hotel puedes rentar todo los que necesites para esquiar y las pistas las tienes a pasos eso hizo que la estancia fuera más agradable

Hotel bien situe, onsen, bon restaurant et family friendly

FANTASTIC! What a wonderful stay and cannot wait to go back. Sato-san and the entire staff were amazing to us during our visit with them. It made it feel like home. Kudos as well to the Chef and dining staff, so glad we got the board and every meal was stellar! Amazing and cant wait to visit again soon. Thank you so much for a memorable vacation.

Never disappoints and now renovated very tastefully. Excellent location

A

El personal muy amable. Los alimentos deliciosos. La ubicación cerca de las pistas muy bueno. Buen lugar para alojarse si deseas visitar la zona

As in previous visits to Chalet Shiga, the staff were friendly and attentive, the food was great and the location excellent. Thoroughly enjoyed it.

Warm atmosphere

Nice hotel with good options. Our room was next to the street, and because of heavy snowfall, we were considerably disturb by the machines removing snow during late night and early morning.

We stayed in a japanese quad room with a toilet. Shower was shared (and traditional ie, no privacy). The hotel restaurant area and relax area in level 2 has been modernised but the rest of the hotel is quite dated and ready for a refresh. Breakfast was fine and included western and Japanese dishes. It was easy access for the buses and to the ichinose family chair lifts. As a fyi, the area is great for beginners but if you want the magic carpet, take the shuttle to prince hotel west - one stop up the road. There was a small convenience store across the road. Dining options for dinner were a bit sparse - the hotel does do dinner but we didn't choose that option. Overall we were happy with our stay.

スキー旅行にて訪問しました。 快適で特に清潔でした。

Share toilet is not what we expected

We loved our stay at chalet Shiga. Skiing was fantastic. The people at the chalet treated us very well, lovely authentic japenese food and setting. The location is perfect, at the bottom of ichinose. We went at the start of spring season, which did mean some of the slopes were closed, and the buses were limited. Something to be aware of. But, there was still plenty of fluffy white stuff, lifts and slopes. We didn't need to go see the snow monkeys - they came to see us 😀

A beautiful Japanese skiing experience. Don’t expect a party type resort, this is quiet and respectful. Loved it.

Great location, great food. Staff are excellent.