You never have a problem parking at Pontin’s West Bay, the staff are really helpful and nice to have a conversation with. It’s definitely worth up grading cause you get a bigger chalet and you’re a lot closer to the clubhouse. I never went swimming but I heard good reviews from others that stayed when we were there. They have a great 18 hole chip & put course that I played on. Entertainment varies depending on the night, some nights are better than others but that’s expected. Food was of an acceptable level with a variety of choice including deserts. Been three times this year and going again another two more times and looking forward to it.

Lovely setting/surroundings. Entertainment and food was good. Will be back.

All very good, and expensive,

Clean room

Unfortunately our quiet weekend was spoiled by staff allowing a Butlins reunion group to set up an open air karaoke in the centre aisle of chalets which was noisy and annoying each afternoon we were there When we arrived Saturday, after a long drive, we put our chairs outside our chalet to relax in the shade, then the screeching started! There was a karaoke set up in the ballroom but they decided to instead ruin our peace and quiet. So many of the people there went into their chalets and shut their windows! Who decided that all on site had to listen to them. Not good practice! We had had a stressful week and this was meant to be a bit of peace and quiet! AWFUL!

Room ok, bathroom needs attention! Convenient parking.

Plenty of good food to eat, a lovely pool, & plenty of activities & entertainment all excellent.

No hair dryer in room had to hire one for £20 but got money back on return no complimentary tea coffee had to sort that out in all very basic but doable

Amazing value and so much to do. Food was plentiful, pleasant and of a canteen standard. Bluecoats and other staff very pleasant and helpful. Accommodation basic but comfortable enough and very quiet. Entertainment was amazing. Afternoons and evenings with lots of choice for different events. A great break if you embrace what is on offer. No children allowed so very different atmosphere. Only negative point was cleaner coming into our room 20 minutes before check out time on last day.

The rooms were dirty and need a paint and a good clean. Food and entertainment was good

Good value for money and good evening entertainment. Food was ok with choices of main meals. Desserts could have been more varied as had the same choices every evening. Some chalets still need updating but a program of refurbishment is underway.

The chalet was basic, but I didn't expect anything more for the price. However, it wasn't particularly clean and the room smelled of damp. Staff were not welcoming at reception and almost assumed we knew their procedures and where everything was. The breakfast was fine - we didn't eat there in the evenings so can't comment on the standard.

It was somewhere to put our heads for the night, the site all needs to be up dated and staff need to be re trained, I work in this trade and this was appalling

Don’t waste your money staying here, food ok but everything else very tired & rooms not clean

Always clean bedding and Bathroom. Entertainment very good. Breakfast always good quality.

Love it there!! Been twice already this year.... And going back in November!!

Furniture dated but ok food ok entertainment very good. Parking very good facilities very good chalets small Clean

room and ants in it no toilet paper one pillow

Yes

Clean room bed a bit tired not very comfortable ok for a short stay stopped at sand bay several times before first time room had no shower only a bath a bit strange as it looked like bathroom had been recently refurbished, 80s weekend so great entertainment day and night easy access to the beach if you like fresh air all the usual stuff you woul expect small swimming pool , snooker tables, pool and darts . Dining room clean again looks like recently refurbished with new tables and chairs decent food and plenty of it would go again