Overall Ratings & Reviews Hyatt Place Chicago/Downtown - The Loop

Amazing place

Nice area, easy/close parking garage, within walking distance to attractions.

Great place to stay 10/10

Excellent staff. Solid property. The elevator situation needs to be looked at. They have three elevators and one has been down for two weeks. Staff and service crew are using the other two elevators and the wait times can become extremely long.

Me gusto fue buena la atencion al cliente lo unico q no me gusto fue q el cuarto no tienen macrowe y la piscina muy chiquita.pero todo lo demas bien

Incorrect use of card authorisation. Unprofessional conduct by front desk employee.

Great for a weekend in the City visit

My stay was lovely. Couldn’t ask for a better trip. The staff was very courteous besides one lady who was there for the breakfast line but other than that it was fantastic!!! Would definitely stay again

Hotel was wonderful. The room was modern, clean and VERY large. It was near subway stop, client, and restaurants. My only complaint is that the motor vehicle noise was loud even though I was on an upper floor.

Check-in was easy and fast. We got here early and they had our room ready for us. It was 9;45 am so we had time to see sites without our bags. Wonderful!

Friendly staff. Beds not super comfy though.

Last time we stayed here, the breakfast was included, so disappointed about that. Otherwise love this hotel.

Front desk staff was both friendly and helpful. The hotel was nice and met our needs for our stay.

Everything was great! Only issue we had was the pool closed earlier than the posted hours, so our son was bummed. It did open up in the morning, though, and was a nice feature to have included.

Friendliest satff and clean room. Great breakfast. Nice pool.

Wish it had better food options around the hotel but other than that it was great

No attached parking. There’s a ramp across the street but it was $62 a night during time of visit. 3/22/2025. Very tight temporary loading area. We had a group of 14 (6 children) so we had a lot of luggage but there were no carts or dolly available so we had to make several trips from the lobby up and down to our rooms. Description online was misleading— saying there was breakfast but it’s actually $11 per person, not complimentary. No microwaves in room. Pillows on bed were very small. No blackout curtains so we can see light shining from the large windows from the building across from us (about 30 feet) even with the blinds pulled down.

came in early morning and the staff on duty told us our room was ready (gave us a room key and all. when we proceeded to room, it still had guests in it. when we left for the day and came back around 1030 pm, our room was still not ready. super inconvenient & at that point could have driven home.

Great place to stay

They don’t offer complimentary breakfast they make you pay and it’s a limit of wristbands you can receive there are no microwaves in the room and the ones the had didn’t work