Service is good. Just the room condition was not so good, can see the stains anywhere and the blanket smell weird.

朝食をもう少し品数を増やしてもらうと いいです エレベーターが乗っている時不安でした

建物は古いですが、スタッフの皆さんは感じが良かったです。

Everyone on staff made us feel welcome from the start. Aziz and both ladies at the front desk were extremely helpful and lovely people. We will always remember them abs their friendliness and how nice our stay was. Will stay here again. The onsen is fabulous!

Personnel très chaleureux et accueillant Excellent onsen Excellent emplacement pour la station de ski et le snow monkey park. Près de la station de bus et train Propreté à améliorer

Overall good accommodations - loved the traditional Japanese room we stayed in. It was spacious, clean and quiet.

Ett stort rymligt rum med två futonsängar. Passar ett par perfekt då rummet blev rymligt. Härligt ljusinsläpp, enkelt - precis som vad vi var ute efter. Fina och bekväma yakatas som vi gick ner till hotellets onsen. Onsen var väldigt bra, könsseparerat och lugnt. Bastu, tre varma källor och en kall. Frukosten testade vi inte, verkade väldigt enkel.

The property is a little old and it shows in some areas but overall it was a great experience. The staff were all amazing and the bathhouse was excellent. Very short walk to the train and bus station.

I really enjoyed my stay, the hotel lady was very nice and took time to explain everything. The onsen was clean and warm.

Clean, quiet & a very cute location without tourists and crowds. My family enjoyed the serenity after spending 2 days in Tokyo and very close to snow monkey park allowing us to be the first ones there. Def recommend!!

Comfortable and friendly. I found everything to be as suggested. Well located with spacious rooms and a great spa. Continental breakfast included.

・浴場が何種類かあって、それぞれ広くて快適

お料理も美味しく、あったかい雰囲気で良いです❣️

I have used Hotels.com for travels in Vietnam, Greece, Turkey, England , Ireland and Australia over the last few years and this is the first time that I feel that I have been cheated. The description and photos of the rooms are not just inaccurate but are a total and deliberate misrepresentation. Noting about the rooms was truthful and the hotel was in a state of disrepair, from cracked windows, chipped walls and a strong smell of smoke throughout the building. Although we had booked and paid for 3 days, we cut our losses and left after the first night. ( we would not have stayed even the first night but there was no accommodation to be had near bye. If you are considering this hotel look carefully at the photos and as yourself why they are miscoloured and unclear. This alone should be enough to warn you. Do not stay here.I would also love to know where the glowing reviews came from.

Just 5​ mins walk from​ Yudanaka​ station.​ Japanese​ Room​ is​ pretty spacious​ with​ good​ pillow. Staff is​ nice​ and​ polite.​ Free​ shuttle bus​ to​ snow​ monkey​ park​ is​ available.​ Reasonable price for​ the​ room​ with​ Japanese​ breakfast.

施設が古く、朝食も今ひとつ。お風呂も期待した程ではなかった。

Very good experience. Close to the Yudanaka station. Hotel offered free translate to the Jigokudani Monkey Park(return by yourself).

風呂場の整備をお願いします

風情があるって感じでした。

Your typical onsen hotel. We're suprised with the size of the room. For japanese standard it is huge especially for the rate. Comfy futon and quite tasty breakfast.