Good arrangement about go to monkey park with private bus 👍👍👍 But no return service

炭乃湯最滿意的是一泊二食的二餐，精緻又非常美味，我住過那麼多間溫泉旅館，炭乃湯可算排前三名內。服務人員親切外語能力也棒，老闆娘的外語能力更棒。

環境及佳，真的很推

酒店職員親切，服務週到！入住前已透過電郵通知13:00-18:00酒店會有專車接送，酒店位置很近澀溫泉的九個外湯，很寫意！值得再入住！

It's a good hotel, I have happy time in the hotel, thanks for the pick up and the advice for our visit, snow monkeys are cutr

I arrived there late because of the flight delay, the staff told a lie said she send me an email to confirm my booking and my dinner preparation, I checked from the mail box I found nothing! On my way to the hotel I switched on the mobile but received no call from her. It was a chilling cold winter night, we even not receiving a cup of hot tea for warming on arrival, she just keep blamed us not inform her about the late arrival, she asked us to eating outside, indeed we just arrived the town even with no understanding about the directionFinally she was too kind to offer us half portion of the dinner! I understand what is hotel policy, but if she can be more humanitarianism, I think we will thank her from our heart, but now she already ruin the impression of my trip!

お温泉が素晴らしく良かったです。９つの温泉全部行って来ました。熱くて入れないところもありましたが楽しかったです。

スタッフの皆さんの対応も良く快適に過ごせました。 食事も美味しく、温泉も掛け流しで最高に いいお湯でした。 またリピートしたいと思います。 渋温泉の楽しい旅が出来ました。

What a welcoming and special stay we had! Couldn’t fault the facilities or the staff. A great location, comfortable setup with great amenities, added services like shuttles from the train station and to the monkey park, and a super dinner and breakfast.

Outdoor Onsen on 6th floor has great views. Food was amazing. Staff very friendly and helpful.

A cozy onsen ryokan with very attentive and helpful male staff. I was truly impressed by his excellent service and will definitely return for another stay. Both dinner and breakfast were delicious. Although the onsen is not very large, it offers both indoor and outdoor baths and was pleasantly quiet with few people around.

Excellent service, amazed with the attention during the check in and check out service, incredible experience durin the dinner en breakfast service. All 9 baths incluided in rate, awesome stay

スタッフ様の対応がとても良かったです。 あと食事すごく美味しかったです。 是非また泊まりたいです^_^

We lost a money 100% for the reason, that no one was able to make check in after 10 p.m. We must to find and pay another hotel :-((((((

Loved our experience. Only issue was the bed was not enough mattress for us but maybe others would not take issue. Other than that everything was a 10/10. Food was unique and delicious, service excellent, clean and of course the Onsen’s we so fun. Beautiful little town.

Nicer Ryokan for the area. Obvious reason to stay is to visit the Shibu Onsen facilities and the Snow Monkey Park and this is a great option for those activities. Pretty close to the Shiga Kogen resort. Check the Map before booking as it is not in Nagano despite the address. Diner and breakfast with Half board was very good and staff were friendly and helpful. Free shuttles were a bonus.

建物は古そうですが、飾り付けが良い。 食事が美味しかった。 外湯の企画は大変楽しめた。

Riokan magnifique dans la ville des Onsen. Le parc des singes est a 10 mn L'accueil était trés professionnel le diner Kaiseki est trés raffiné et le petit déjeuner tout autant. Le séjour était mémorable

スタッフの対応は気持ちの良いものでした。

炭の湯さんの宿泊はとても快適で心地よい滞在でした。旅館のみなさんのサービスがとてもよく、とても有り難く思いました。また他の旅館に比べると料金が半分ほどで、素晴らしいお食事内容なのでビックリしました。夕食、朝食ともにとても素晴らしい内容でした。　上品なお料理で地元の特産をいかした美味しいお料理でした。炭の湯旅館のみなさん、どうもありがとうございました。