麗馨商旅作業疏失超賣客房,導致無房可住;後來飯店人員協助升等至同集團經營的麗馨汽車旅館,並告知原本汽旅22:00才能入住,可幫我們提早至18:00(麗馨商旅是16:30即可入住)。前往麗馨汽旅,服務人員卻說要22:00才能入住,且又花了很多時間和麗馨商旅人員確認,十分折騰,導致我們浪費許多時間且行程延誤,雖最後麗馨汽旅讓我們於20:00入住且客房品質不錯,但這樣的行政效率及作業疏失仍讓消費者感到失望,故不推薦此集團的旅館。 Disappointing experience; the staff oversold their room then arranged us to a motel which is being operated by the same group of theirs, the low-efficient process waste our precious time and made us unpleasant although the room of the motel is not bad. Additionally the check-in time that be promised by the hotel just be denied by the motel. Overall I might not tend to book their room in the future. It is not recommended to choose this group's hotels/ motels.
Traveloka Sdn Bhd (Registration No. 201501003122), Level 14 Tower 2, Menara Kembar Bank Rakyat, 33 Jalan Rakyat Brickfields, 50470 Kuala Lumpur, Malaysia