环境非常棒，森林中的美好体验

空調寂靜無聲,服務人員專業親切,每日貼心早報,室內室外皆讓人感到心曠神怡.

地點偏遠，設備舊，酒店內沒有什麼休閒娛樂

地點離車站較遠，飯店無接駁服務，適合開車前往或需搭計程車。周圍無其他設施，環境安靜適合休息。

這是一家非常令人愉悅的住宿旅館，我們期待再一次入住，因為地點偏離車站，若是能夠提供接駁服務會更好。

Around 5 minutes taxi from station. Big and clean room!

Very quiet area

住在森林中很舒服，離車站雖然有點不便，但離景點其實算是方便，很不錯的飯店

美麗漂亮的飯店,環境舒服宜人, 適合散步及觀景. 但離車站過遠, 沒有 shuttle bus , 若沒租車, 就得靠計程車代步, 花費會增加.

離輕井澤車站有些距離，需計程車。 房間網路很快。 餐點的牛排很棒！

Nice environment and close to down town!

Clean and tidy, comfortable. The breakfast was a bit expensive if not purchase voucher in advance.

住宿環境很好,服務人員態度也很好

這裡住宿價位算中上，四周都是別墅、飯店跟民宿，風景優美，早餐很厲害，服務也很好（我是指用餐時），可惜第二天晚上回飯店時，我們發現打掃的服務人員，打掃後竟然忘記關窗戶當然也沒上鎖沒拉窗簾……等於早上打掃後我們的房間就呈現門戶大開的狀態，裡面還有筆電跟其他行李，疲累的我們只好跟櫃臺反應，可是得到的回應大致上就是“好，瞭解”的意思，道歉我完全沒感受到，我一直用英文強調這個疏失的危險性，萬一有外人闖入躲房間呢……況且飯店房間窗戶是對外的，外面就是草皮是開放空間，誰都可以輕易靠近，總之除了這個其他都很好，只是住宿價位並不便宜一晚也要價臺幣6000以上，這樣的疏失有點誇張！！

超棒環境，可體驗週邊森林環繞的感覺，人員服務很親切，房間舒適，若有安排交通車接送就更棒了。

Nestled in the woods this hotel with big rooms is a good option for those who drive. It's not far from the city centre but if you do not have a car, you will have to walk in the dark for a km or so at night, which in winter it turns dark from 5pm.

Their service is friendly. Concierge and front desk staff try their best to help us to settle down. The room is large and has a nice view. An area of improvement is to provide complimentary water every day instead of every stay.

很貼心的住宿體驗，從進門開始。賓至如歸，客房很大，適合家庭尤其是有小小孩。窗外景色很美，孩子光在房間裡和草坪就玩得很開心。

It's one of the most amazing experience. When we arrived in Karuizawa, it was snowing for a day already and the entire place looks like a wonderland. The hotel is located 10mins away from the station, not on the Main Street but in a very quite lane next to the woods. Awesome venue if you are looking for a place away from the crowds. Nice and friendly staff providing everything we need. Appreciated. We will definitely come back again if we have chance

離輕井澤車站有點遠, 必須搭計程車前往. 服務很好, 當晚買了香檳帶回旅館, 請他們準備開瓶器, 他們就很細心也準備了碗盤與酒杯.