I love this hotel and have stayed many times and will likely continue to during my business trips to Austria. However, this visit, front desk person didn’t want to speak English when I called ahead of my stay to ask a question. He did but basically sighed and acted annoyed. I even called him out about it and he apologized. I’m sure being bought out by a British company is challenging but employees shouldn’t act annoyed if a guest wishes to speak English which is their native language are their than try to speak German.
Also, half the tv stations don’t work. And non of the English speaking channels like the BBC.
The shower is crazy and leaks into the toilet area. Maybe a lip could be added to prevent this.