We felt very welcome by the young man who received us upon check in. Then everything seemed to be too much trouble for the staff. I was told only one cleaner to clean the hotel. Everything you asked seemed to be asking for a favour. No service at all and definitely not a 4 star. More like an inn than a hotel. Breakfast wasn’t good neither. Only the location.

Parfait !!!!

Desayuno fatal, situación céntrica, acceso mal, parking lejos y mala información para llegar, no hablan nada de español, ruidos toda la noche.

Good for staying. Clean and clocks are kind.

We spent 4 wonderful nights, and all the employees were very friendly and assisted us on the places to visit. The rooms were nice and clean. Bed was comfortable and clean sheets. Air conditioner worked extremely well. I would definitely recommend this hotel room all my family and friends. The location of the hotel is in the civic center were all the restaurants and near on the shops. Limited amount of vehicles in the civic center, other then bikes and motorcycles.

Very friendly staff. Very clean room and comfortable. Well located. Great experience.

Lovely hotel and very well situated for all the sights, food and drink. Staff were really helpful and accommodating to ensure our needs were met and a comfortable stay was had. Clean, and exceptional air conditioning allowed a very comfortable stay during very hot weather. Good breakfast. Would highly recommend.

Very very nice staff. Great location!

Great location and the room I had was large and modern by French standards. Air conditioning was good. Issue here is the too common indifference, at best, or customer resentment, at worst, too common in French “hospitality” locations. The staff here are doing a disservice to the owners. I had a second night which I could have booked here, but booked the ONVY instead. Night and day difference. The staff at the ONVY could not have been more helpful…from a free breakfast to getting my room available before the official check in time…in stark contrast to this place, where my room was miraculously available at exactly 3 pm but not a minute before. Shameful

A great hotel that checks all the boxes: great location right by the Saint-Sernin Basilica and excellent restaurants nearby; the nicest staff I have ever met in France; and real air-conditioning that made the canicule (heatwave) bearable. I will definitely stay here again!

We were in Toulouse during the dreaded 2 week canicule. The hotel was cool and clean and staff were helpful, letting us park next to the hotel in the pedestrian zone to unload and load our luggage. In the heat, walking 10 minutes to the parking lot would have been a challenge with all our luggage. It is in an interesting part of the city, but sadly it was too hot to explore. There is an elevator and breakfast was good.

A localização é muito boa , a uma distância a pé das principais atrações . O hotel é moderno e confortável, sem nada de especial .

Prima locatie, eenvoudige voorzieningen maar voldoende.

not up to 4 star standards

The hotel was very well situated - a short walk from Place du Capitole - and yet it was also extremely quiet. My room was small but big enough for my needs, and it was kept clean. The staff were pleasant and helpful whenever I asked them anything. I had the breakfast on one of my three mornings and found it to be very good, if somewhat expensive. I would certainly recommend this hotel to anyone seeking a peaceful stay close to the shops, restaurants and Metro stations in the centre of Toulouse.

Well located good breakfast and mini fridge in the room

Had a great stay here. Room was very tidy and well equipped with a good coffee machine. We only stayed a day before moving out of the city for a wedding but could of easily stayed a long time in the room. Shower was very good and the bed comfy. The staff went above and beyond with answering questions about the city and gave a fantastic restaurant recommendation (L'Alouette). If we come back to Toulouse we will certainly stay here.

Loved this boutique hotel. Very friendly staff, walkable to everywhere we wanted to go. It’s a very clean, well appointed, cute place. The beds were comfy and I loved the pillows!!!!

We stayed for 3 nights for a Toulouse getaway. The hotel is lovely and the staff were all very friendly.Estelle was a star! Decent breakfast options were available and the location was perfect for us. There are many places to eat on the hotel’s street and Place du Capitole is a short walk. The free coffee/tea in the lobby area as well as the baskets of croissants and fruit were a very nice touch. The room was kinda funky, but spacious and clean. My only critique was that it was difficult to keep from having water pool outside the shower doors as they closed to the inside and you couldn’t position the bathmat well. We just learned to angle the shower head to the rear wall and shower quickly. A minor thing for sure, and we would both recommend this property as well as stay again with pleasure!

Perfect location to explore Toulouse. The room was very clean and quiet. The breakfast was yummy but the best part of our stay was the staff! They are all wonderfully helpful and kind. Highly recommend!!