This is a very premium Shangri-La experience in Shangri-La. Love the stay of this hotel. This hotel is also located at a strategic location.

Good quality and service

到香格里拉当然一定要入住香格里拉大酒店啦！！ 果然五星级的酒店服务超棒，当初自己在订房的时候疏忽订到了吸烟房，当下打电话与酒店联系的时候麻烦他们帮我备注有更改成非吸烟房，结果入住当天才知道当天满房，所以帮我们升等到亲子的非吸烟房，而且房间还特地放了一个帐篷，小孩开心极了，晚上挑战自己一个人入睡成功，爸爸妈妈也难得一觉好眠。谢谢酒店的贴心

來到香格里拉怎能不住一下香格里拉😂 總體來說，服務很好，特意安排了送機。 一進門就聞到了熟悉的味道，reception跟客房還是喜歡的感覺。可惜的是，本來想在去機場前在餐廳隨便吃點東西。結果點餐後幾乎一個小時中廚都還沒出餐，追問之下告知還要再等差不多一個小時。一怒之下，在酒店隔壁的蒼蠅小館28塊解決問題。

Good services and good location

酒店地處獨克宗古城步行15分鐘內，藏式設計，雖然已經落成挺久了，維護得還是可以的。規模算是香格里拉市內最好的酒店了。房間大小適中，配免費飲用水，還有加濕器。不過隔音有待提高。早餐現在已經恢復自助式。性價比不錯！

环境和设施都不错

在香格里拉住香格里拉酒店感覺特別親切。除了餐飲有點失望其他都很滿意，以為有香宮中餐可以滿足我們但只有個有點失望的自助餐。遺忘了充電寶在酒店，他們安排寄回。值得一贊。

酒店客房紧张，给免费升级了套房。房间布局很合理，床品舒适。

CP值高

飯店景觀不錯

飯店服務人員冷淡，沒有porter 在大門迎接入住。 感覺就是一間普通得的商務酒店，沒有達到香格里拉酒店的標準

寒冷的房间和大堂，多次沟通仅给把空调温度上调几个小时又恢复冷风，客房送餐结账时拒绝提供详单并指责客人没有提前索要。愚蠢的工作人员，恶略的服务态度，严重与品牌不符，住过最差的香格里拉酒店。

A great place to stay in Banna

Overall condition is good, but, not a up to date hotel, opened since 2015, but facility is considered old. Need some effort to bring up the facility. Bath tub also not working.

The amazing staff more than made up for the hotel’s aged look and feel. I really had a very comfortable and happy time staying in the hotel that could surely do with a makeover.

I traveled around the world a lot and have stayed in many 5 stars hotel. This was not even closed to that.

In general the hotel is good, location and staff especially. The two areas that require some sort of improvement are room air-conditioning and the quality of available food, especially breakfast, both very disappointing.

Awesome (and expensive) property. Staff was exceptionally helpful. Great property to stay on at least one trip to Shangri-La.

Beautiful hotel, excellent food options and wonderful staff.