安排的房间一般，不理想，没有以前好。。。。。。。。

Good

Staff were amazing. Hotel spotlessly clean...very handy for Harry Potter Warner Studio Tour. Would definitely stay again. Pool a bit cold 😊

Poor Service Throughout - Guest Services upon check in - Rude / in a rush - not listening - Room Service - food was cold when arrived and took a long time - Duty Manager was defending her staff as they were busy that night, did not apologise did not want to resolve this Duty Manager was also rude and abrupt Asked for a Refund and refused to give it advised to speak to Expedia

Lovely room and enjoyed the pool and spa facilities. Breakfast was very nice but the evening meal was very poor. We ordered chicken curry with rice. The curry was a mix of potato and chicken but far more potato. We did speak to our server who was very apologetic and gave us a 20% discount which did not really compensate for such a poor meal.

This was a one night stop over, Staff very friendly and cheerful, free car parking, short distance to Gerards Cross for getting the train into london. We would stay again

Lovely staff, amazing breakfast. Relaxed atmosphere. Good bar area.

Absolutely fantastic ! Clean, the room was lovely and well air conditioned, tidy and the staff were only happy to assist and the food choice in the restaurant not only was exceptional but suited my partners dietary needs beautifully Me and my partner spent the morning in the pool, hot tub, steam room and sauna and that was beautiful helped us relax our achy bones from the previous two days we had once again the staff member could not do enough to advise us on where to go made sure that we had towels and everything we needed What I will say is that one visitor was Absolutely out of order as we was leaving treating the desk staff with utter disrespectful behaviour making a scene I will say that the staff should be commended for the handling of that situation and I will say that should never ever happen to them We will be back to visit 10/10

Had a really good stay. Very friendly staff at check in. Ate in the restaurant which was very nice. Breakfast was fine. Went for a swim in the pool. Lots of towels lying on the floor in both the male and female changing rooms which wasn’t great. Overall, we would return and hopefully they will get their act together in the changing rooms.

Everything about the stay was super

Great experience with air con!

Had booked for 3 people and received confirmation, upon arrival was told at reception they can only accommodate 2 people! Refused to refund the costs for the 3rd person.

We booked the premium room which was nice but our room was next to where the deliveries come through so was quite noisy. The Spa was lovely and so was the food in the restaurant. When asked how our stay was upon check out we did explain about the noise and the lovely Ibraheem gave his apologies, gave us a free day pass to come back and visit their spa and waived our room service which was very kind of him. Thank you!

Lovely hotel

Very nice hotel, served a nice selection of breakfast too

Breakfast had a nice selection. Property is dated and rooms. Rooms aren’t cleaned very good nor is the hall ways of the rooms. We had a good sleep on their beds. But cleaning staff needs to do a better job of cleaning.

Room clean, breakfast not too bad, the staff is nice.

Breakfast was very good. The cleaning was below our expectations as the cleaning crew forgot to leave us clean towels after taking all our towels away. So next morning after I showered I stood dropping as my husband hunted down cleaning staff for clean towels.The vent in the bathroom was gross and there was bugs in the window ledge for the whole 5 night stay and we never opened the windows as we ran the air conditioning.

Overall, the Crowne Plaza Gerrards Cross was a great place to stay, particularly for families looking for a long weekend break or a midweek getaway. The front desk, reception, and dining teams were fantastic, providing excellent customer service and great attention to detail throughout our stay. Unfortunately, our room did not reflect the same standard. The carpet, bed, living area, and bathroom were not cleaned to the level expected, with noticeable dust, stains on the bedding, and hairs throughout the room, particularly in the bathroom. The spa and pool facilities also felt quite dated and would benefit from refurbishment. Cleanliness in these areas could be improved as well. Given the price point the hotel commands, I would expect a greater level of reinvestment to ensure the facilities and rooms consistently meet guest expectations.

Really impressed with the quality of the decor as it looked like it had been recently refurbished.