Good historic hotel, good location to walk around in Plymouth

No Wi-Fi for the entire stay. Major building work - the ceiling in the room below mine was being taken down. My whole room was shaking. No warning was given.

We didn’t stay there as they had essential maintenance going on, we were transferred to the Moxy, room wasn’t a superior room as we originally booked at the Duke of Cornwall so weren’t happy and I think it was cheaper than what we paid!!! We can’t rate it as couldn’t stay there

Restaurant closed most evenings, when open very limited menu.

The car park is not big enough for a hotel of this size, and parking took a long time as a result. Check in was very disorganised. The first room had no working shower so I was moved, but the second key and paperwork didn’t match and I was sent to a room that was already occupied, resulting in the embarrassing experience of walking in on a naked guest. The buttons on the lift didn’t light up so I. Assumed the lift wasn’t working, this meant repeated trips up and down between the 4th and 5th floors. After a long day of work things should be straightforward and easy, but the arrival was unnecessarily stressful. Staff were apologetic and resolved the issues in the end, and parking charges were waived, but the overall check-in experience was poor.

Very good of manager to upgrade room after shower/ bath problem

Good staff very nice

Lovely meal, great room, great breakfast

Great breakfast, but could probably could do with more cereal types, Special K? No white bread available, and she went to get more.

Friendly staff, nice hot cooked breakfast, each item of breakfast food chosen from a menu, coffee very luke warm unfortunately, hotel clean, one small incident while we stayed but receptionist sorted it out straight away with understanding and courteous. The porter could have been a little more courteous and a little less grumpy but this didn't apply to the rest of the staff, they were kind and helpful.

The Duke of Cornwall is a historical hotel for Plymouth, and that is how it looks from the outside and inside. There is a large staircase to reach the upper floors, complete with ornamental furniture and toilets between floors. The is a lift too, but it was quite small. My room was on the fifth floor and I could see out towards the harbour and Drake's Island. It had everything you might expect: bed, tea things, TV, en suite shower room, place to hand clothes, but no safe. The bed was comfortable. The room was quite warm even with the radiator switched off, but there were opening windows. I didn't have any food or drink in the hotel, however all the interactions with reception were friendly and helpful. Location wise, it is a short walk away from the main shopping area and equally close to the sea.

The room was very tired and not clean. The windows were badly maintained and rattled all night in their frames. The chair in the room was broken -luckily we noticed before we sat on it. The bathroom was dirty and the door wouldn’t lock. The door lock to the corridor was also faulty. The staff were friendly and the breakfast was excellent. The staff have offered to put things right next time I stay and did give a partial refund due to the condition of the room. It’s a beautiful building but needs maintenance The staff are a big asset

The room (108) was atrocious, wallpaper peeling off several places, curtains ripped, lampshades cracked, lamp by bed not working, all power went off in room had to wait for it to be reinstated, no WIFI in room as stated, dripping cold water tap.

Lovely old hotel full of character very close to the Hoe and within walking distance to the Barbican. Dogs welcome throughout the hotel although you have to take breakfast in the bar if accompanied by your dog. My dog was made very welcome and even had his own sausage for breakfast. Have stayed here before and plan to do so in the future. Thank you to the very friendly staff.

No

Always a great stay

The building is fascinating with a lot of history. Very helpful staff. It's within walking distance of the Barbican and theatres.

The staff were fantastic, especially on reception at check in and check out. Beautiful hotel and how hotels used to be.

Staff were very frieindly and helpfull.

hotel fine, staff nice, but boost the internet, it doesn't reach beyond the lobby!