The food arrangement lacking flexibility and poor customer service. Definitely not recommended to any international guests!

非常好的住宿環境，一泊二食，但抵達時下午有提供Lounge飲料、大廳點心；夜裡還有拉麵宵夜。 提供接駁服務往來阿寒湖巴士中心，非常方便。 旅館內設有大浴場、個人湯屋，可能淡季入住，個人湯屋無需預訂。 房內環境非常舒適，並提供館內用服裝，可在館內自在活動。 可惜不是開車前來，需要開車，交通才能算方便。

客房乾淨舒適，服務人員非常友善，整個溫泉設施讓人放鬆。

All good, just one minor, the breakfast, staff forgot to light up the grill stove for fish (we choose Japanese style), we ended up eat the "grilled" fish in cold

房間漂亮，有鹿可觀賞

Having a stay in this resort is impressive! The room is spacious and clean. The view from the room is great! The room even equipped with a onsen bath inside the room. The onsen facilities are great! The dinner and the breakfast are super good, and the night ramen is nice. The staff are helpful and nice. I will revisit it in the future for sure!

整體氛圍十分好，房間乾淨景色優美。

The room offered may be adult-only but the hotel isn’t adult only; there’s a lot of families and children and the sound proofing isn’t great. So if there’s a family staying above you, there’s a lot of banging above you and you can hear screaming. The hotel is otherwise fantastic if you’re not sensitive to noise.

Everything is excellent!

環境優美，性價比高

這次旅行最好的旅館！房間非常漂亮，景色優美，旅館外常見到鹿，很有驚喜！餐點精緻，員工有禮，唯一一點不足，不知是不是天氣太冷，露天風呂的水溫有點不夠熱。但房間的私人風呂可以彌補這小小缺點。整體非常滿意！

The hotspa is great. There are 3 private hotspa room for couple whom wanna have high privacy. And the taste of ramen is also delicious.

clean and comfortable delicious food polite and helpful staff

Very nice experience. Great room, friendly staffs and nice food. Love the onsen

非常舒服的地方

河景房有美麗的室外景觀，房間內即可泡湯，一泊二食，餐點不錯。

餐點美味，房間舒適，以及泡湯品質太棒了！

聖誕期間入住，大堂有大大的聖誕樹很有氣氛，客房一流，景觀極佳，檜木風呂有天然的風味，懷石料理份量有點太多，待應服務貼心有禮，野生小鹿還會在酒店附近出沒，有機會一定會再來！

An excellent hotel with very friendly, helpful and polite staff. Meals were excellent too.

可以在酒店前看到鹿，超開心。