Excelente

N/a

Our stay was great!! Thank you Hyatt Place staff!! 💕

I Like That the Property Has parking and the area is not to busy. It has transportation to local tourist destinations which is a plus. The breakfast is included in your stay and it was very good. A great place to stay very pleasant staff.

Checking in the receptionist was totally rude when we first got there the manager had to check us in .We had five sets of room keys before they finally worked .The first night we had to continuously ask for wash clothes and didn't receive any til I stood at the desk the next morning and waited to get towels .Communication is horrible.I would recommend this hotel to anyone.I paid for 2 rooms.

Excellent location! They have shuttles to different places too.

Very nice hotel People great Coffee awesome convient bus to beach &/old San Juan

Parking

Everything was good. The pool was great. Check in and out was quick. Except the housekeeping staff like always. Same as the one in FLL. Never on point. I found a sign “ Later Would be better” hanging at my door since day 1. They never come back to clean my room or checked if I needed anything, and the sign was left there the all time. I had to chase housekeepers in the hallway for clean towels and water. Not the level of service I expected. I hope the hotel improves communications and ensures rooms are serviced as excepted. Thank you.

Stayed with a work colleague for the week but never again. I found the staff to be rude-saw a lot of eye rolls and unhappy faces. I'm sure it's rough dealing with tourists but that's the line of work you are choosing to be in. I asked a guy at the front desk to use a bottle opener (young guy with a mustache) and he just shook his head no. So I asked again where I could get one and he said the bar. When I asked him if the hotel provided them to take back to the room, he threw a little tantrum like it was the strangest request at a front desk (waved his hands and said this is the front desk!). I couldn't believe the awful response. This guy should be fired (check front lobby cameras from July 20th between 3-5). I've been to Puerto Rico 30+ times (my wife is from San Juan area) and I will never stay here again-also sending out notes to my Corp travel agent to remove option from Concur.

Everything was beautiful and breakfast was amazing

Everything was perfect and clean.

Very clean, awesome staff and of course, best place to be near old San Juan

This property was Excellent. Staff was very friendly.

Maria y Luis en la barra del lobby los mejores! Excelentes

🙏

The staff was very helpful, professional but friendly, and took care of all our issues even with the upgrade when we had an issue with our room

This hotel has the most amazing free breakfast ever! The rooms were clean, staff was so kind, and the free shuttle to OSJ and T-Mobile district were soooo helpful. The ONLY complaint was that both days we stayed there were no chairs in the pool area, so we skipped using the pool. That sucked since we spend 6 hours walking around OSJ and wanted to lay by the pool after.

Limpio muy amables comida fresca desayuno perfecto tranquilidad

Excellent place to stay for families. Staff was helpful and super friendly, and everything was clean. Location is ideal as well.