Customer Service was fantastic from start to finish. Breakfast was delicious. Room was a little cold, but when we mentioned it, they revolved straight away. Restaurant was closed, due to lack of staff, but plenty of local options The room was OK,but headboard was solid and hurts wgen you head but it.

Room was clean, staff very good, food was great, only issue was I choose a hotel with on site disabled parking and there was none, managed to park on road but at busier times it wound be a struggle, also the lift could only be used by one person at a time and the lift was incredibly slow, the description on your site needs updating with regards to parking, but we had a very enjoyable experience.

Fairly pleased with the room. Only a one night stay and did not opt for breakfast. The room seemed clean and all the essentials worked well. This is all in the context of the hotel being a budget option in the area. Satisfactory, the main downside was the maze of corridors to reach the room.

Room was ok for what required Good price Only downside was the bar was card payments only and only told this after drink was pulled

The staff were very helpful.the Room wes nice and clean

Staff was friendly

We stayed 2 nights clean room staff very nice breakfast excellent car is a must to go round night intertainment lovely we really enjoyed our stay

Hotel was convenient for us.

There was no headboard and there was no parking even thou it was advertise with parking available but the car park is kept for coaches use only. We were asked for photo ID on arrival ad informed this was for safety reasons.

We were in a small room also the only day light we had was from a small window with frosted glass, you had to have a light on all of the time , right out side the window was a large pipe extracter fan ? Which that went off a couple of times during the night , which was noisy, waking us up, we never complained as the hotel was busy with coaches. The room got very warm . We ate in the dining couple of times that was very good , plenty of choice. Overall apart from the room and always having to go to reception for everything, from towels to loo roll. The lift was not working, so it was a struggle with cases , up two flights of stairs.

Very Tired and rambling , lift not working, littered outside ,shabby in parts

Room was a little small but beds were comfortable!

great stay but needs improvement

Helpful on check in Lift broken carrying cases up st

The Hotel is very good value for money, breakfast was grand, overall could do with updating as very tired looking, but we enjoyed our weekend there.

A ok

The hotel was poor of service , no WiFi , no clean, the stuff was not helpful, parking not available, and noisy. Had to go somewhere to go any catch up work , as no WiFi, asked to be moved to different room not helpful. That was the wordy hotel I stayed in my all travel. Not able to cancelled or move to different hotel 😡.

I have one question for the leadership team at Britannia hotels. Have you ever stayed in any of your hotels ? I have endured a few (you do not ‘enjoy’ a Britannia hotel). The chain seems to specialise in turning potentially lovely buildings into dumps. The staff at the Trecarn were without exception incredible, welcoming and friendly, especially one chap who moved me 3 times due to rooms having leaky ceilings and severe damp. But…..I have never had a good night’s sleep at the Trecarn due to the ridiculously loud squeaky floors in the corridors, slamming doors and absence of any sound insulation between rooms. So I have probably had my last stay at the Trecarn, even though on my last stay I was actually shocked that the bathroom had been renovated and was really nice. It could be a great hotel; it’s time for leaders and managers to take a good hard look at the property and realise its potential. The staff are fantastic; it’s time to make the fabric of the hotel match them.

The Trecarn is a no frills hotel with friendly staff. It is cheap and as long as you mediate your expectations then it’s perfectly acceptable. The bed wasn’t overly comfortable but was clean with paper thin walls to the next room, and the hotel in general is very shabby and outdated. However, we paid what I consider to be a small amount for a twin room in peak season in a popular British holiday destination. Is it the Ritz? Certainly not. Is it perfectly adequate if you just need a bed for a night or two? Absolutely.

I travel frequently to the South West for work and generally stay here. For the price Trecarn offers a good option. The rooms and general decor is tired, but it is clean, the rooms are secure and the showers are hot and powerful. There is a bar and restaurant and there is outdoor seating when its hot. The hotel generally caters to coach holidays so it needs to meet a certain standard. There is on street parking around the hotel and there are takeaways, pubs and a tesco within a short walk. Its not luxury, but compared to the budget options in the Torquay town centre the Trecarn is miles better.