Good experience:
The staff are very nice and talkative. We feel safe and comfortable.
We were assigned to a room upstairs, and they helped us to pick up the luggage, and care us about the cold weather.
Although you need around 10 min walk from JR Karuizawa station, they may offer you a ride if they are free.
Improvement area:
Our room got inadequate power socket. Although you may ask for borrow power supply, it would be even better if they can actively offer the power supply for customers with this issue.
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Verified traveler
10.0
/10
评论于 115几周前
Hotels.com verified review
Good choice if solely considering cost and location. I walk there within 12-15 minutes from train station.
The staff are super nice. We had dinner in their restaurant, where the staff provided great service to us. They offered us a ride to the station at the time we check out.
I am very happy to live here, the boss and staff are very enthusiastic, 2/9 at night under the language barrier, the woman staff is willing to help until 22:30, thank you very much, if the next come back, will live here again.
Verified traveler
8.0
/10
评论于 422几周前
Expedia Group verified review
Nice hotel nice staff
Nice location
Good price
Enjoyable experience
Kapo
6.0
/10
评论于 424几周前
Expedia Group verified review
The location is easy to find but the staff are not kind enough. They cannot speak good english so there was a communication problem. And the heater didn't work out in late night and it was so cold that we couldn't have a good sleep.
Good location, just five minutes walking distance to JR station. Hostel is surrounded by trees, birds would wake u up in the morning, wonderful experience. Staff is nice and helpful, they will give good suggestions on restaurant and places to go.
Traveloka Sdn Bhd (Registration No. 201501003122), Level 14 Tower 2, Menara Kembar Bank Rakyat, 33 Jalan Rakyat Brickfields, 50470 Kuala Lumpur, Malaysia