The hotel is too old, size of the room fine, but the washroom is not good enough. The bathtub is slippery and I slipped and hurt my head when I get into the bathtub. Besides, the floor in the bathroom is slippery too. The window in 4/F, half of the window is covered by concrete, the building decoration, no window view. The window in 2/F is fine. The room has high ceiling, but the window is too small. I’ve reserved 2 rooms, but they arranged one in 2/F, one in 4/F. Which makes us inconvenient to take care kids. They should aware it when we made the reservation.

暖爐太舊，不過員工很友善

good and beautiful hotel

Extremely near to Dundee university , good choice to whose visiting the university there

Room was clean and spacious. Good location with lots of amenities nearby. Staff were helpful and courteous. Ample parking. Breakfast was fine. The room window frames in room 401 could have done with a bit of attention. Overall, a pleasant stay.

A hotel that has seen better days, worn decor signs of lack of maintenance. TV did not work in the room (no remote) with cables hanging everywhere. Along with bedside light wobbly and not working and a wheel fallin of the bed. The staff did try and get a new remote but after two attempts gave up? Asked to move rooms and said they were full? Asked for a discount or compensation and was told this had to be authorized by the manager. No manager around in the morning so wrote it off as a bad experience that I will not be repeating.

Location to shops bars restaurants

Room was in disrepair and nothing like the web photos. Mould in the shower head and sealant. Dirty surfaces and furniture. Mattress was paper thin and almost folded in the middle. Wallpaper peeling off and blu tac on the wall to keep the curtains in place! Key demagnetised and staff just said, 'oh, that happens as an old system'. You could grow a beard waiting for the lift so I didn't mind there was no gym after negotiating 3 floors. Even though the rate was competitive a Premier Inn would have been luxury in comparison. Avoid!

Fab Customer Service

Staff were all friendly and helpful. Wish there was a fridge in room

great hotel in the heart of Dundee

A historic building with a modern touch, perfect chocie.

Huge rooms and clean. Very historical hotel and a great location. The breakfast in the morning was somewhat lacking though

Old property in need of update,but staff were helpful and friendly,hotel situated right in the heart of Dundee leave your car and explore.

Room was basic but clean

Room was clean and comfy, however we arrived, keys didn’t work, I booked a twin room, but it was a double, told no twins were available,when in the first room, the window wouldn’t shut, so we were moved to a smaller room. Continental breakfast was terrible, consisted of ham, beef, cream cheese, initially no bread, but some was brought (sliced)and pastries came, when we were finished, coffee when it arrived was like tar. Staff were friendly and helpful

Ecxellent breakfast helpful staff..best bed i slept in at any hotel... very relaxing hotel..we really liked our stay..Enrico..Karen

Excellent staff, good facilities - just needing a revamp as very dated

Arbroath Smokies for breakfast were amazing. Great parking and really pleasant staff.

Das Hotel ist in die Jahre gekommen. Das Zimmer war okay, das Badezimmer whatte Schimmel an der Decke. Das Frühstück war gut.