The hotel is too old, size of the room fine, but the washroom is not good enough. The bathtub is slippery and I slipped and hurt my head when I get into the bathtub. Besides, the floor in the bathroom is slippery too. The window in 4/F, half of the window is covered by concrete, the building decoration, no window view. The window in 2/F is fine. The room has high ceiling, but the window is too small. I’ve reserved 2 rooms, but they arranged one in 2/F, one in 4/F. Which makes us inconvenient to take care kids. They should aware it when we made the reservation.

暖爐太舊，不過員工很友善

good and beautiful hotel

Extremely near to Dundee university , good choice to whose visiting the university there

Very spacious room with very spacious bathroom and just one tiny radiator. I woke up in the middle of the night freezing cold.

Paid for king size room and was given a double Receptionist said a mistake was made and somone was in the room I had booked so had to downgrade me. No help was given to accommodate my needs when asked.

Room was clean and tidy. Staff were very friendly and helpful

Terrible stay. Noisy!!!!

Room was chilly and could hear the traffic noise very well. Table lamp didn't work. Staff was very helpful and friendly. Breakfast started too late on Sunday at 8am.

Clean room, very spacious. Very warm ( maybe a bit too warm). Good central location

all the staff very helpful

Had to wait for checking as staff in the toilet and the person there could not check us in ( staff do need toilet breaks ). Went to the room where the window would not shut so cold and drafty 303. Got moved to 309 which was better but to did not work and no one till Monday could fix it. Not ideal as we had time to kill before heading out. Went to the bar for a meal to be told some Nigeria’s about a token for Sunday about food (this was Saturday ) the truth is there was no food service at the bar. Breakfast was another disaster as put my order I. Then to be told we don’t have certain items, best practice would be to inform guests before they order, plate arrived and asked can I get you anything else and my reply was “ yes the other items of breakfast I ordered” and was offered an apology and the reasoning was it was early and guests arrived together. In fairness the staff were seeet but required a lot of training and guidance which at the end of the day lies with best western. Wong return and definitely not worth the price we paid

Great staff, great breakfast and a lovely comfortable room.

Yes

Hotel is more traditional looking, lots of original fittings and woodwork. Staff attentive and food good! Room was clean and quiet!

Check in staff excellent. Disappointed that despite notice saying food all day no food available in bad at 8.30pm. Clients internet did not work . When the password to join was entered it immediately told me that the system could not be found. Ok for a one night stay but not if you are staying longer

Great location/ safe parking / friendly and helpful staff

All good.

Staff and the breakfast very good 👍

Very clean room Friendly staff Excellent location