综合评分和评论 Fiesta Inn Villahermosa Cencali

Al llegar informaron los aires acondicionados no estaban funcionando bien. Y de paso sobre vendieron. No tenían habitación. Estoy en espero de mi rembolso

I’ve stayed at this place several times, I always enjoy it although room conditions may need more attention, such as broken locks or doors specially in the lower level of by the complex. Friendly and professional staff, safe facilities, I love the large green, pet friendly space surrounding the complex, overall, a great stay!

Didn't live up to what i would consider a quality hotel. Room smelled musty and moldy, no lamp at bedside - you had to get out of bed to turn on and off, mattress felt like it had been slept in by a series of 400 lb men, shower had someone else's hair in the drain. Breakfast was expensive but very mediocre except for the freash fruit.

Nice place to stay

Room smells of mould. Pipe under bathroom sink leaks. Drink service at pool is not good. Have to go inside to find someone after 30 minutes. Then another 20 minutes to receive the drinks. Never came back to ask if we would like more. Housekeeping staff very friendly and nice. Great location. Nice pool.

Location green and great

Facilities were excellent. All the staff were friendly and efficient.

Power was on and off, all night couldn’t sleep

Hotel is a bit worn, but they are VERY busy renovating rooms. Lovely pool! Everyone is really nice.

Place is not bad. But we woke up to no water. So the hotel brought us buckets of cold water to shower.

El hotel es anticuado y hay algunos lugares donde se puede ver la pintura descascarada, pero a pesar del desgaste, es un lugar agradable. Es cómodo y limpio. Nos gustó el estacionamiento porque teníamos un camión lleno de mercancías y sentíamos que era seguro. Probablemente nos alojaríamos aquí de nuevo.

It's a great place to stay when you have a short visit to Villahermosa, however some rooms look a little old and it takes so much time to get warm water in the shower

The photos of this property are in no way accurate for its present condition. This 1970s building was probably renovated in the 90s as the building is corroding and peeling. The bathroom was in good condition and the beds comfortable, but the first room had a very noisy air conditioner. When we asked to move, the manager should have offered to take us to review the condition of the new room. But I had to ask. Following this type of guest request, only a manager should make sure the guest experience is perfect. The staff was friendly and helpful, including the bell boys, housekeepers and room service. Additionally, note the pet fee adds 43% to the room cost. That’s extremely high and was not available when booking. Hotels.com needs to force their partner properties to be transparent with pet fees and all other fees.

Excelente servicio y atención. Hermosas vistas

Decent hotel with a great location yet very private and safe

Great hotel, great location, great room... The hotel is next to do a lake and far away from traffic. In the middle of a large green garden next to the water. No noise at all. Our suite room was real large room with bedroom at the second floor.

Me gustó el jardín y la visita desde la alberca

Muy buen hotel y muy bien ubicado con vista al río

Beautiful mural of the Mayan people and religion in the lobby clerk g the whole wall. It was very beautiful.

Outdated, old, dirty, uncomfortable and the AC works horribly (and they turn it off every time someone cleans your room, so when you come back, you cone back to an oven. The pool is not workin. Not worth what they charge. The food is terrible. Avoid at all costs. Fiesta Inn should think about not giving its name to this disaster