Para destacar la atención del hotel, excelente atencion Puntos negativos demasiados zancudos El hotel se publicita como diamante pero en instalaciones para ser diamante me parece que le falta

This is a multi wedding venue posing as a family resort. There are not 10 restaurants, building 6 is the noisy backdrop for wedding music in your room until 11pm each night, and only one noisy bar to walk to after 6pm. I was charged $420/night extra bc one son is 14. but we could not go to the French restaurant bc my other son is 8. There are zero places to hang out after 6 as a family, unless you count running around the property to avoid the hordes of vampire mosquitoes. My wife was covered by mosquitoes in 1 minute at the otherwise beautiful spa pool. At least the staff was super friendly, and paying extra for preferred got us a Bali bed and beach chairs every day. Wait, why did I have to pay extra for a beach vacation???

We really enjoyed the Mermaid Pool and Tides.

Everyone was so friendly. It’s a huge property with lots of pools. The food is good, not great. Our room was clean. I wish the beach had been better. Water isn’t very blue.

Muy bueno para viajar con niños y familia, la comida y todo excelente

Very great stay we plan on coming back soon

Its the largest resort we've stayed in, so there was a lot more walking than I expected. I loved the fact that there are 5 different pool areas to choose from. Loved the lazy river. Loved the spa experience. Wish maybe 1 more eating area, considering the resort holds a lot of people. Also, maybe consider StarLink satelite for internet in the Prefered Lounge area would be nice.

Got injured on site and hotel staff referred us to an affiliated hospital that participates in tourist extortion and got charged Thousands of US Dollars for a minor procedure.

Upon arrival, we were escorted to our room which was flooded from recent rain. Staff called for cleaning and two women arrived. I asked to be relocated to another room as I was not about to have to deal with flooding should it rain again. Reluctantly, the escort brought us back to the check in desk.

Beautiful stay and not crowded. We went in September and the beach had lots of seaweed that the resort tried to manage. The food was great!

Nos encanto el hotel. Superó nuestras expectativas. Festejaron mucho a nuestra dos cumpleañeras. La comida del buffet muuy buena a cualquier hora. El restaurant que más disfrutamos fue el japonés por comida y servicio; seguido de la mesa Habachi el francés y el Maris. Dolce y Wrap tmb. El que de plano tienen que cambiar es el mexicano. El personal no está capacitado, la comida realmente es mala y los extranjeros se llevan una mala impresión. Pero fue lo único malito de la estancia. Bebidas muy bien y servicio excelente Un detalle importante es que debido al delfinario y el muelle, el sargazo se estanca y se queda en el agua en vez de salir a la orilla. Playas a los lados del hotel están más claras.

La habitación siempre limpia, el personal muy amable y servicial, la playa preciosa

Excellent service, peaceful environment, beautiful resort & great food! Would recommend!

This hotel was amazing

Beautiful property - need the tubs on the balconies changed, appear very old and stained. Then there are the very, very hard working staff - worked tirelessly to provide clean environment all the time. They were always very friendly, seeking to be of assistance. Dinning service staff were excellent as well. Overall, great property, awesome view and amenities

Very beautiful property with lots of greenery and beautiful plants all around the resort. A lot of different pool for adult and also for the kids. Variety of delicious food at buffet and at restaurant. Lots of great options for everyone. Also a lot of entertainment from the

Staff were very friendly and attentive.The food wasn’t the best . Room service wasn’t always available and they took very long most times. We couldn’t enjoy the beach because of the strong smell coming from the water. Overall it was ok

The food was great

The food/dining staff was exceptional. I didn't rate it a 5 star because I wish there were more dining options, however, the few that are available offer exceptional service. The staff is very accommodating and friendly.

We used Mexico Travel Solutions to pick us up from the airport and take us back to the airport. We had to wait about 40 minutes to get transported to the resort. Shuttle service was early waiting at the resort when we left, we used the shared shuttle. The resort was great. The beach could have been improved, there was alot of seaweed on the beach throughout our stay. Restaurants were good including the buffet. Rooms were big and nice. Overall great resort, we did not travel with children, but we felt resort was very kid friendly with lots of activities for children.