Quiet and clean

After staying at this hotel, I developed many red itchy bumps on my skin, which makes me feel that the cleanliness of the room was not up to standard. I was very uncomfortable during my stay. In addition, I don’t think the pricing was fair. The listing stated that the charge for each dog should be £10 per night, but I was charged £20 per dog.

The Hotel is in a beautiful location, close to central Fort William. Twin room size was a bit small, but clean enough in room and ensuite. However, we also had another room for my elderly mum and we requested an access room of which was big. But, the bathroom was not clean. There was rust on the rails and mould on tile grouting. Also, there was no seat for the bath, having a seat over the tub is the most important equipment for access room. Without a seat over the bath you can't advertise as an access room. Otherwise, stay was pleasant, friendly and helpful staff. Breakfast staff was nice and buffet options was good.

Staff friendly. Great we could bring our four legged friend

Room was servicable. Nice view of the loch. Forgot my toothbrush and toothpaste, they didn't have any amenities at the front desk.

Room good but could do with some tlc, staff where all excellent all helpful and friendly, good position for visiting the surrounding area

It was good

Friendly helpful staff especially Maggie on reception. Room clean and warm

Room was in ok condition. Staff were great, very friendly and helpful

Sehr nettes Personal, tolle Aussicht, Zimmer könnten sauberer sein, aber für eine Nacht in Ordnung

Awesome location. Enjoying a drink while looking out over loch was perfect.

Great helpful staff and very nice room. Comfy bed and clean bathroom, great hot water and lake views. Brilliant!

We were there for the Christmas period, and overall based on the price paid it was exactly as we expected it to be, so no complaints about the room. There was one exception, the food. The ice cream that was served on Christmas Eve had clearly been thawed and refrozen, full of ice. The Christmas Day breakfast had solid black pudding, and solid yolks in the fried eggs. Now here's the absolute worst part. The so called Christmas Buffet. We arrived 10 mins before our 7pm slot, only to find stale sandwiches, chicken nuggets and chocolate cake. Not one single redeeming feature that could be related to "Christmas" in any way. So how do sandwiches get stale before the buffet has even been started, well the answer probably has something to do with the Christmas lunch that happened at 1pm. It's quite clear there's issues with storage and food safety going on here. To serve something that should have been in the bin and take money for it, I'm sorry, but that's just unacceptable in every way. Every guest who paid money for that, should be refunded.

Outdated room, furniture and bed mattress extremely old and dented. 1 flat pillow.

The day we enter bathroom mirror was broken, heating was not working. I complained but nothing happened so it was poor experience for us specially when my daughter birthday was on 31st December. I won’t recommend anyone to go to that particular hotel.

The food was great and the place is clean

The staff were wonderful and the receptionists very friendly. The restaurant was good, and the room was clean and comfortable.Good parking space and the logh view was amazing.l. Definitely recommend it.

The isolation, i could hear my upstairs neighbor snoring

Fine

The hotel was quiet, well run and excellent staff.