Having been assigned to a very small room on the ground floor at the Annex building. The room was grossly over-priced at a rate of above 80 pounds (breakfast exclusive).

Room was spacious, clean and had everything we needed. Staff were lovely and friendly.

Staff, Room, Breakfast, Location - our 3rd stay and nowhere better to stay in Chester! Will return gain next year!

Hotel has a very good location with shops restaurants and the river all within easy reach.

Beautifully decorated rooms, super-friendly staff, and the fastest check-in/check-out process.

Exceptionnel! Personnel accueillant et vraiment gentil. Cela fait la différence.

Great location

Amazing space. Was absolutely PERFECT for our group and honestly really made the stay. Did have a small issue with a pillow being unclean but they replaced quickly :)

Room was very small, shower room was really small.. you could hear the TV in the next room clearly.. the room had been recently decorated but not to a great standard. No parking at the hotel, but you could park on the main road outside between 6pm and 8am no problem. Disappointed that the staff didn’t know this. Bed was comfy and the hotel is in a good central location.

Actual room was nice and big with lovely kitchen and sitting area. Unfortunately the room hadn't been cleaned properly, there was popped balloons and hen night banner left on the floor. A lot of the glasses still had lipstick on them. I would also recommend usb sockets which all modern hotels have now. Breakfast was lovely and staff very friendly, although you have to pay extra for a latte rather than a normal coffee for breakfast, which considering what we paid for the accommodation and breakfast should have been included. I paid for 5 breakfasts but only 4 of us ate so a free latte wouldn't have been to much trouble

I was attending a conference and the hotel was within 1 15 minute walk. Staff were very accommodating, particularly the night manager who was lovely. I'd definitely recommend the hotel to family, friends and colleagues visiting Chester.

Nice place. Well located. Room wasw rather small and the bathroom even smaller, although not an issue, if we'd been an inch bigger, it might have. Nice staff, breakfast was very good

Awful experience, car park far away and expensive. Staff not friendly or helpful at all. Almost felt robbed by the experience.

It was good

We had the bridesmaids suite as the the hotel was fully booked paid over 200 Euro,room was outdated smelling of mould ; carpets all around Hotel was worn and dated couldn’t sleep properly as the night porter was walking around all night the floor boards are creaking so load you can hear everyone walking around hotel day or night wouldn’t recommend this Hotel to anybody shoul be taken off the List.

Great staff and location. Great food and very nice hotel.

Nice get away very dog friendly

The hotel room itself was compact and comfortable but was let down by smell of blocked drains . This may be caused by dampness from the bathroom but either way it spoilt our enjoyment. The staff in the bar where we had some drinks in the afternoon and restaurant for breakfast the following day were both very friendly , helpful and efficient

Lovely hotel , very good staff who were happy to oblige, great location and lovely garden bar. Only complaint was that it had very creaky floorboards that were not great when your upstairs neighbours returned to their room

Room was up three flights of stairs wiyn no lift.